Customer Relations Support

112K Following • 1.5M Followers

[Customer Relations Support @LookFantasticEn]

We are sincerely sorry for the inconvenience! Kindly Follow back again and share your Claim via DM for further assistance. Chloe🌹

[Lauren Licence 💀 @licence_lauren]

@LookfantasticCS my order has been delayed and been advised I will get a refund for my next day, but I brought premier delivery- please advise

[Customer Relations Support @LookFantasticEn]

@licence_lauren Hello ,we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the concern raised. Please DM your reachable WhatsApp number we connect you with an agent who can assist. Thank you

[Lauren Licence 💀 @licence_lauren]

@LookfantasticCS my order has been delayed and been advised I will get a refund for my next day, but I brought premier delivery- please advise

[Customer Relations Support @LookFantasticEn]

We are sincerely sorry for the inconvenience! Kindly Follow back again and share your Claim via DM for further assistance. Chloe🌹

[Customer Relations Support @LookFantasticEn]

@sambakey Hello ,we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the concern raised. Please DM your reachable WhatsApp number we connect you with an agent who can assist. Thank you

[Customer Relations Support @LookFantasticEn]

We are sincerely sorry for the inconvenience! Kindly Follow back again and share your Claim via DM for further assistance. Chloe🌹

[Callum @Tybs_]

@LookfantasticCS your customer service is abysmal! Delayed delivery has turned out to be missing and a replacement was not ordered despite being told it was. It has now been ordered, but for an order from February and not the latest order. What on earth is going on?! Help me now!

[Customer Relations Support @LookFantasticEn]

@Tybs_ Hello ,we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the concern raised. Please DM your reachable WhatsApp number we connect you with an agent who can assist. Thank you

[Sam Clark @sambakey]

What is the point in my daughter paying extra for next day DPD delivery if @LookfantasticCS are just going to send it with Evri anyway. Oh and guess what, the parcel was out for delivery then immediately marked delayed, so that means stolen.

[Callum @Tybs_]

@LookfantasticCS your customer service is abysmal! Delayed delivery has turned out to be missing and a replacement was not ordered despite being told it was. It has now been ordered, but for an order from February and not the latest order. What on earth is going on?! Help me now!

[Customer Relations Support @LookFantasticEn]

@jenholden2 Hello ,we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the concern raised. Please DM your reachable WhatsApp number we connect you with an agent who can assist. Thank you

[Jen @jenholden2]

@LookfantasticCS my order is ‘delayed’ with evri and I am not receiving any updates. Please can you help?

[Customer Relations Support @LookFantasticEn]

@Nikki_L87 Hello ,we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the concern raised. Please DM your reachable WhatsApp number we connect you with an agent who can assist. Thank you

[Customer Relations Support @LookFantasticEn]

We are sincerely sorry for the inconvenience! Kindly Follow back again and share your Claim via DM for further assistance. Chloe🌹

[Nikki Long @Nikki_L87]

Very disappointed in @lookfantastic today. Sent me the wrong foundation in right box. Refusing a full refund because the box had been opened. Having to escalate up to management because their company policy apparently superscedes the Consumer Rights Act 2015 #CustomerRights

[Customer Relations Support @LookFantasticEn]

We are sincerely sorry for the inconvenience! Kindly Follow back again and share your Claim via DM for further assistance. Chloe🌹

[Customer Relations Support @LookFantasticEn]

@sarahjess_xx Hello ,we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the concern raised. Please DM your reachable WhatsApp number we connect you with an agent who can assist. Thank you

[Nikki Long @Nikki_L87]

Very disappointed in @lookfantastic today. Sent me the wrong foundation in right box. Refusing a full refund because the box had been opened. Having to escalate up to management because their company policy apparently superscedes the Consumer Rights Act 2015 #CustomerRights

[Customer Relations Support @LookFantasticEn]

We are sincerely sorry for the inconvenience! Kindly Follow back again and share your Claim via DM for further assistance. Chloe🌹

[Georgia Woods @GeorgiaWoods2]

@LookfantasticCS Hi Rosie, I have replied. Please could you get back to me as soon as possible. Thanks.

[Georgia Woods @GeorgiaWoods2]

@LookfantasticCS Hi Rosie, I have replied. Please could you get back to me as soon as possible. Thanks.

[Customer Relations Support @LookFantasticEn]

We are sincerely sorry for the inconvenience! Kindly Follow back again and share your Claim via DM for further assistance. Chloe🌹

[Joe @joeeast96]

@lookfantastic hello, please DM me regarding an order.