Loom @Loom - Twitter Profile

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over 1 year ago

Move meetings, move mountains, move your team forward with video messaging. Ready to open up a whole new world of productivity, focus, and free time? Download Loom for free today.

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Loom

@loom

6 days ago

Hey Cameron! Mobile viewers who are not logged in to Loom can watch videos set to Public once without needing to login or create an account, after that initial view they will need to sign-up or in to view it again. On Desktop there are no limits to views on Public Looms. If the Loom is not public, that has always required an account to view since we need to verify the user is authorized to watch the Loom. If you're seeing behavior that doesn't correspond to the above, please file a ticket with Support and our team will take a closer look!

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Loom

@loom

8 days ago

Hi There We're sorry that you're having a bad experience. Would you mind opening a ticket to us at https://t.co/hS8VQ7F7Ft Our Support team will be more than happy to investigate further and provide billing assistance and if it's wrongly billing you, we'll be also more than happy to evaluate if any refunds apply. Thank you!

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Loom

@loom

8 days ago

@sceiler @Atlassian Hi There We're sorry that you're having a bad experience. Would you mind opening a ticket to us at https://t.co/mcA6T1Oyoe Our Support team will be more than happy to investigate further. Thank you!

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Loom

@loom

17 days ago

@mudassarmaner1 Hi Mudassar, we would be super happy to help get this resolved. We'll need you to file a ticket with our Support team from within your Loom account and send them the video you're seeing this on. They'll be able to review it and see what's going on ASAP.

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Loom

@loom

17 days ago

@italoestrada Hey Italo! So sorry you're having issues with your videos playing for clients. If you can please send us a support ticket from within your Loom account, our team can review the videos and see what's going on! If you're having issues reaching support, please DM us!

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Loom

@loom

about 1 month ago

@michaelduffla Hi there Michael, we're sorry to hear you're having trouble logging in! We'd love to help get you back into your account. Could you DM us your email address so we can look into it right away? We're here for you!

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Loom

@loom

about 1 month ago

@samstooff Hi Sam, we're really sorry to hear about this experience. Your recordings and account access are important to us, and we want to help make this right. Could you DM us your email address so our support team can look into your account and get you back on track? We're here to help.

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Loom

@loom

about 1 month ago

Hey Ariel! We're so sorry you're having such a tough time deleting your Atlassian account. If you file a ticket with the Loom Support team and assistance with getting your Atlassian account deleted, we'll make sure you get to the correct team who can assist you! The fastest way to reach Loom Support is from within your Loom account > bottom right corner (?) icon > Contact Support. We'll help right away!

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Loom

@loom

about 1 month ago

@pmjohnson Thank you for clarifying Patrick! Whatever account was last signed into the Desktop app is the one you're authorizing again. But, I can definitely see how this could be disorienting as that account is not mentioned anywhere. Will raise with the team!

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Loom

@loom

about 1 month ago

@sudo2hell If you're still seeing the 25 video limit after upgrading, we recommend you follow these steps: https://t.co/NU0mhnFmj7 If those don't work, please reach out to our support team or DM us and we'll be happy to assist.

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Loom

@loom

about 2 months ago

@AbhinavGogu Hi There We're sorry that you're having a bad experience. Would you mind opening a ticket to us at https://t.co/mcA6T1Oyoe Our Support team will be more than happy to investigate further. Thank you!

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Loom

@loom

2 months ago

@charleshxpe Hi There We're sorry that you're having a bad experience. Would you mind opening a ticket to us at https://t.co/mcA6T1Oyoe Our Support team will be more than happy to investigate further. Thank you!

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Loom

@loom

3 months ago

@EdoPlantinga Hello there! We're so sorry to hear about this! May I request you to raise this issue with our Loom Support team via this link - https://t.co/9eiF1LY6tL ? SK

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Loom

@loom

3 months ago

@grzesv_ Hi There We're sorry that you're having a bad experience. Would you mind opening a ticket to us at https://t.co/mcA6T1Oyoe Our Support team will be more than happy to investigate further. Thank you!

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Loom

@loom

4 months ago

@Joani_Miller1 💙 💙 💙

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Loom

@loom

4 months ago

@realsidjain Hi There We're sorry that you're having a bad experience. Would you mind opening a ticket to us at https://t.co/mcA6T1Oyoe Our Support team will be more than happy to investigate further. Thank you!

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Loom

@loom

4 months ago

@craigjellick @Atlassian Hi There We're sorry that you're having a bad experience. Would you mind opening a ticket to us at https://t.co/mcA6T1Oyoe Our Support team will be more than happy to investigate further. Thank you!

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