Transparency in fulfillment is key π
This week we are talking to @CaseyA about what happened during Shipaggedon and the future of shipping and fulfillment.
π§ Full episode - https://t.co/k4aQMciCz9
What online return experiences do shoppers love?
We asked, and you shared π
Here are the 5 most popular answers. Is your favorite on the list?
https://t.co/Z08gwCQ12u
"We throw the one close ticket metric out the door"ππͺ
This week we are talking all about turning your ecommerce CS team into a hub of information for the entire company.
Listen to the full episode π https://t.co/pAIzqfrEKb
I'm extremely impressed with @LoopReturns new printer-less #returns via @FedEx in my opinion this is the future...(https://t.co/AKNL71bPaq)
@Shopify @ShopifyPartners #eCommerce
How does your return policy stack up?
Is it driving exchanges and reducing refunds?
Our latest report will show you how you compare to brands in your industry π
https://t.co/Cc0khq7U0D
We surveyed online shoppers to find out what's most important for them to find in your return policy.
Here are the top 5π
Number one is probably obvious to most of you. π
https://t.co/8f4Svppi81
"We see well over 100% increases in LTV from customers who have experienced a return vs. those who have not."
This week on The Exchange we are talking returns from a CFO's perspective π
π§ https://t.co/GsqjtmhAUY
64% of shoppers think online returns are confusing/time-consuming β²οΈ
We launched Printerless Returns to solve that problem π
https://t.co/6567zRH1La
@joevancena is taking you on a tour.
What did ecommerce learn in 2020 and what learning should we apply to 2021?
We have Aaron Spivak from @hushblankets on The Exchange to talk about both.
Spoilerβ¦ Retention is key π
Full episode π§ Link to the apple podcast episode π§
β Introducing Printerless Returns β
π¨οΈ 30% of shoppers donβt have a printer, give them another option.
π±100% of shoppers have a phone, just give them a QR code.
π¬ They drop the item off at one of 11,000 drop-off locations
π Done!
Learn more - https://t.co/HwgPT97lAm
Tik Tok is only for brands that target teens... right?
@JonShanny doesn't think so and he has used Tik Tok to grow @Stryx_Official in the 30+ crowd.
Full episode - https://t.co/ILO3rjSXzu
Are you a socially conscious brand?
What about product or experience-focused?
Your return policy should match seamlessly with your brand's mission/vision. π
https://t.co/yhH0AoMYPg
Ecom sales were record-breaking during #BFCM (up 76% from last year according to @Shopify!) but that also means a much higher volume of online returns come January.
Our friends at @LoopReturns have a ton of great tips to help you prepare: https://t.co/feENlytl38
How do you choose what content topics to pick?
@bandholz is sharing how to find the best topics for your Youtube content.
"Your ideation gets a lot easier the more you create. Even though you would think it's the opposite."
π§ https://t.co/H3jIs78U57 π§
On the surface, a refund doesnβt seem like a big deal.
After all, youβre just losing the value of the item that was returned, right?
Unfortunately, thatβs not the case.
Here's the TRUE cost of a refund. π
https://t.co/EqKykIFp4K
Customer experience...
Everyone is talking about it, but how are the best approaching it?
Tomorrow we are hosting a live panel to discuss it all.π
https://t.co/i1P2xc5vhx
1. Define customer experience π€
2. How to measure it π
3. Good vs Great experiences π
4. Live Q/A β
How do you turn a 2% conversion rate on your @Shopify or @ShopifyPlus site into a 7-15% conversion rate? π€
@benparr gives away our top secrets on The Exchange with @LoopReturns π
Listen on Spotify: https://t.co/sZyGCgLEoE
or Apple Podcasts: https://t.co/iBa4LRTSKu