A law firm can now stay in the closing and step out of holding the funds.
Today it works like this. An email arrives with new wire instructions. Someone retypes them. The client, co-counsel, lienholders, and the firm are paid one by one. The matter ledger is rebuilt afterward.
The matter ledger now closes with the payment.
https://t.co/dYiYCooPgG
Hot take! If you feel your customers are acting this way, it’s honestly a you/product problem. Customers will always do what they think is right.
Use Microsoft Clarity to see what’s causing it and figure it out. Boom, you’re straight.
Plus, it’s okay to think quietly that your customers are brain dead, but coming out here to tell them it isn’t the the best approach.