Karen McKenzie 🇺🇦

[Karen McKenzie 🇺🇦 @LottieTheBlue]

@ManCityHelp Sorry V

[Karen McKenzie 🇺🇦 @LottieTheBlue]

@ManCityHelp can you tell me why, on one of the hottest days of the year, the turnstiles still aren’t open?

[Karen McKenzie 🇺🇦 @LottieTheBlue]

@ManCityHelp X has just opened

[Karen McKenzie 🇺🇦 @LottieTheBlue]

@JaneFallon 🩵

[Karen McKenzie 🇺🇦 @LottieTheBlue]

@mattforde 🩵🩵🩵

[Karen McKenzie 🇺🇦 @LottieTheBlue]

@AvantiWestCoast Okay thanks. Hopefully it won’t take 5.5hrs to get home 😂

[Karen McKenzie 🇺🇦 @LottieTheBlue]

@AvantiWestCoast Are restrictions still lifted today please? Do I have to wait for my booked train?Thanks

[Karen McKenzie 🇺🇦 @LottieTheBlue]

@AvantiWestCoast Should I do that by DM?

[Karen McKenzie 🇺🇦 @LottieTheBlue]

@AvantiWestCoast Hi, can you help please? I’ve just received an email about my journey this weekend but the time of my return journey is different to my booking. Is it something you can check for me? Thanks.

[Karen McKenzie 🇺🇦 @LottieTheBlue]

@ManCityHelp @ManCityHelp Hi, could someone let me know about this please? Thanks.

[Karen McKenzie 🇺🇦 @LottieTheBlue]

@ManCityHelp Hi, I transferred some tickets to friends and family on 16/8 (game not until 14/9). The confirmation email says that a confirmation email will be sent to transferee but they haven’t received anything yet. Does it get sent nearer to game? Thanks.

[Karen McKenzie 🇺🇦 @LottieTheBlue]

@ManCityHelp Hi, could someone let me know about this please?

[Karen McKenzie 🇺🇦 @LottieTheBlue]

@SkyHelpTeam Hi, I’ve just received an email with a code to change my password. I didn’t request this but am wary of clicking the contact us link in the email. Can you advise?

[Karen McKenzie 🇺🇦 @LottieTheBlue]

@ManCityHelp Hi, thanks for coming back to me. The transfer option is highlighted but when I press it, it moves to the next page and the transfer option at that stage is greyed out. I have tried the sign out and back in but it’s the same.

[Karen McKenzie 🇺🇦 @LottieTheBlue]

@ManCityHelp Hi, I’m trying to transfer a ticket which you have previously advised will be an option from 10am today but I still don’t seem to be able to do it. Can you help? Thanks.

[Karen McKenzie 🇺🇦 @LottieTheBlue]

@AvantiWestCoast Great, thanks Pete, will do.

[Karen McKenzie 🇺🇦 @LottieTheBlue]

@AvantiWestCoast Hi, can you send me a link to where I request a refund for being charged 3 times for the same seat due to issues in the website when booking. I’ve tried a few different places on the website but none of them are appropriate. Thanks, Karen

[Karen McKenzie 🇺🇦 @LottieTheBlue]

@AvantiWestCoast Hi Pete, they’ve actually been debited now.

[Karen McKenzie 🇺🇦 @LottieTheBlue]

@AvantiWestCoast Great, thanks Lucy.

[Karen McKenzie 🇺🇦 @LottieTheBlue]

@AvantiWestCoast Hi, is there something wrong with your website? It keeps taking my money for tx but then comes up with session expired and then not booking the tx. I’ve had notification from my cr card that 2x pmts taken but no notification/update that tx booked.

[Karen McKenzie 🇺🇦 @LottieTheBlue]

@AvantiWestCoast Hi Lucy, on the 3rd go, it actually booked the tx. I’ve had 3 notifications of money going (prob pending) but assuming it will sort itself out when comes to charging me? Thanks for coming back so quickly.