Louth Matters

Supporting local businesses, events and services in Britain's favourite market town. Anything that matters to Louth, Lincs.
I'm not official, just here for fun

[Louth Matters @LouthMatters]

Do come and say hello at BSky.
It's a friendly place! 😀🥳🦋

[Louth Matters @LouthMatters]

I've headed into a blue sky area.
Please came and join me there 🦋🦋🦋
#Louth #lincs #Lincolnshire #UK

[Louth Matters @LouthMatters]

@nige_gallop Oh that would be awful.
The website https://t.co/gTMphIW16H is still live and showing the nest.
Is it the church who do the lighting? I confess, I don't know anyone there.

[Louth Matters @LouthMatters]

@LouthChoral Posted on BlueSky!

[Louth Matters @LouthMatters]

@HisenseUK You have been emailed numerous times.
I have upgraded my complaint, you will have received a letter now.

#shocking #poorservice

[Louth Matters @LouthMatters]

And still NO reply to email, phone call or through social media @HisenseUK

No customer care or customer sevice whatsoever. #poor #inexcusable
The email with the requested subject has been with you for days.

[Hisense UK @HisenseUK]

@LouthMatters Good morning,

We are sorry to hear about the service level you received.

We kindly ask you to send the email to [email protected] and put "X complaint" in the email's subject so we can take it further.

Kind regards,
Hisense Customer Care.

[Louth Matters @LouthMatters]

@HisenseUK Three engineer visits? You must be mixing me up with someone else. I've had NONE.

I HAVE contacted your email address numerous times.

You will receive a letter taking this complaint higher.

[Louth Matters @LouthMatters]

@HisenseUK The email is with you.
A letter will be shortly.
#nocustomerservice #inexcusable

[Louth Matters @LouthMatters]

@HisenseUK Your silence @HisenseUK is amazing.
Customer Service?
Still nothing from you.
Please REPLY to the email. Otherwise I am starting court action.

[Louth Matters @LouthMatters]

Two weeks later: Complete failure to fulfil statutory or contractual obligations under the guarantee, and if the firm fails to respond at a senior level, legal action is to follow.

[Hisense UK @HisenseUK]

@LouthMatters Hello, we’re very sorry for the lack of response. Please send all details to [email protected] so we can look into this and assist you promptly.

[Louth Matters @LouthMatters]

@HisenseUK I sent it yesterday but will resend with your requested subject.

[Louth Matters @LouthMatters]

@swanzyjack @HisenseUK Thanks for the warning - much appreciated.

[Louth Matters @LouthMatters]

@HisenseUK You really don't believe in customer care do you?
No replies to emails, phone calls or through social media.

#shocking

[Louth Matters @LouthMatters]

Two weeks later: Complete failure to fulfil statutory or contractual obligations under the guarantee, and if the firm fails to respond at a senior level, legal action is to follow.

[Louth Matters @LouthMatters]

@HisenseUK We have just received an email from you. Fingers crossed we're in communication now.

[Louth Matters @LouthMatters]

Outrageously poor service from Fridgemaster! Chest freezer, still under guarantee packed up while we abroad, ruining £100 of frozen produce in the run-up to Xmas - yet emails to the technical helpline go unanswered.@HisenseUK

[Louth Matters @LouthMatters]

@HisenseUK Hello @HisenseUK When do you reply to customers?
Do you ever?
Now 5 emails sent, some from the retailer I bought the appliance from, and NO reply whatsoever.

[Louth Matters @LouthMatters]

@HisenseUK I have sent an email. I hope for a prompt reply.

[Louth Matters @LouthMatters]

And still no service or reply. Poor.

[Louth Matters @LouthMatters]

Outrageously poor service from Fridgemaster! Chest freezer, still under guarantee packed up while we abroad, ruining £100 of frozen produce in the run-up to Xmas - yet emails to the technical helpline go unanswered.@HisenseUK

[Louth Matters @LouthMatters]

@HisenseUK Outrageously poor service from Fridgemaster! Chest freezer, still under guarantee packed up while we abroad, ruining £100 of frozen produce in the run-up to Xmas - yet emails to the technical helpline go unanswered.

[Louth Matters @LouthMatters]

@HisenseUK Outrageously poor service from Fridgemaster! Chest freezer, still under guarantee packed up while we abroad, ruining £100 of frozen produce in the run-up to Xmas - yet emails to the technical helpline go unanswered.

[Louth Matters @LouthMatters]

It might be winter in Louth, but there is a calmer place, where blue sky is above.
Still lots of chat and local news going on, just in a friendly place.
Come and say hello!
https://t.co/YcdjITNEUa

[Louth Matters @LouthMatters]

I've headed into a blue sky area.
Please came and join me there 🦋🦋🦋
#Louth #lincs #Lincolnshire #UK