@Lenovo I have a laptop that has been constantly crashing since I bought it on Black Friday. I have contacted support but not been able to resolve, please can I arrange a refund as it's not fit for purpose and is stopping me working? Can't even load the laptop to send an e mail
@Lenovo I have to do this everytime it freezes to get it back up and running. I can't boot into safe mode and shouldn't have to. Please explain your refund process as this laptop clearly doesn't work. Bought from your website but invoice says digital river
@Lenovo It's also not possible to enter safe mode as after a crash the computer won't reboot. So the computer has crashed, but now I have a black screen no windows booting even though the power button suggests it should be on
@Lenovo The computer freezes as I'm trying to use it with windows running, but then won't reboot for a while as it makes a loud noise. What is the long term plan with trying it in safe mode? I bought it from your website and would like to arrange a refund as it's faulty
@Lenovo I originally got told to go back to windows 10, I've done that but the computer just freezes then a black screen. Won't reboot immediately and often have to press power button a few times. Sometimes sounds like it is taking off too
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