@ODEONHelp I made a complaint 3409711 over a week ago and not even had an acknowledgement. Please can someone look into this and as a minimum acknowledge my complaint
Your customer service is beyond terrible
@ODEONCinemas really poor customer journeys when trying to resolve an issue booking a ticket.
Voucher redeemed but no ticket. Chatbot really poor with journeys looping. Long wait in chat queue. Phone number just directs to website and app.
Trying to book for a birthday gathering
@CrossCountryUK embarrassing service today between Tamworth and Birmingham. Trains cancelled then when one does arrives 4/8 carriages are not in use !!
@bloodandmud I posted something on social media last year bout this behaviour of the likes of Earle and Itoje and was met with a barrage of comments saying itโs โpassionโ. Doubt Back Hill or Dallaglio act like this! Embarrassing imo
@EastMidRailway your customer service needs attention. The issues at Euston caused lots of passengers to have to change their travel arrangements. The barrier operator stopping people from getting their trains caused chaos and showed a complete lack of awareness and empathy!!