@XfinitySupport I traded in 2 iPhones on 10/25/24 under your promo ($1,474.99 credits). 15+ calls later, 12+ months, no credits ever applied. Rep 4226750 even transferred me to a dead number. Filed w/ MA AG + BBB. Need resolution ASAP. #Xfinity
WARNING to anyone trading in phones with @XfinitySupport / @Comcast — I sent 2 iPhones worth $1,474.99 on 10/25/24. 12+ months, no credits, 15+ calls, runaround. Filing with @MAAGO@bbb_us. Don’t let them do this to you.
Consumers deserve better. I traded in 2 iPhones on 10/25/24, promised $1,474.99 in credits. @XfinitySupport never applied them. 15+ calls, 12 months later, nothing. This is theft of consumer property.
Still no $1,474.99 trade-in credits from @XfinitySupport after 12+ months. 15+ calls, hours wasted, misleading reps, even transferred to a dead line. Filed with @MAAGO@bbb_us@FTC. Enough is enough.
Been fighting @XfinitySupport for 12+ months on $1,474.99 in trade-in credits they never applied. 15+ calls, hours wasted, misleading reps, still no resolution. Filed with @MAAGO + @bbb_us. Time for accountability.
Since then:
•15 calls, avg 45 mins each
•Repeatedly told “2–3 months”
•On 10/3/25, rep 4226750 falsely said credits were on my acct, then transferred me to a non-working number.
I want the $1,474.99 owed in full + compensation for 12+ months delay.