Lucy Sinclair

Director of Market Insight, EMEA, @Google. Tweet occasionally on media, society, culture, trends and stuff I find amusing or interesting

[Lucy Sinclair @LuceSinclair]

@UnderArmour FedEx are useless. They just claimed they tried to deliver my package, but I have been here the entire time, so they are lying. they have useless customer services, so now I can't track my package. It really damages your brand to use such a useless courier.

[Lucy Sinclair @LuceSinclair]

@FedExHelp So what do you suggest?

[Lucy Sinclair @LuceSinclair]

@FedExHelp and now your tracking portals have locked me out because I tried to login too many times - because I was responding to the different tracking numbers in your sms and email

[Lucy Sinclair @LuceSinclair]

@FedExHelp your customer services was a recording that said “go online to manage deliveries, goodbye”

[Lucy Sinclair @LuceSinclair]

@FedExHelp then the chatbot gave me a customer services number to phone…

[Lucy Sinclair @LuceSinclair]

@FedExHelp then the website chatbot just sent me to the same useless loop of tracking portals

[Lucy Sinclair @LuceSinclair]

@FedExHelp the tracking online went round in a loop from portal to portal saying tracking numbers not recognised

[Lucy Sinclair @LuceSinclair]

@FedExHelp totally useless. sms and email saying couldn’t deliver because I wasn’t available, total rubbish. i was here. your driver obviously couldn’t be bothered

[Lucy Sinclair @LuceSinclair]

#TheIckabog by Hannah and Freya age 10

[Lucy Sinclair @LuceSinclair]

#virginmediacustomerservices #virginmedia #worstcustomerservice #virginmediahelp

[Lucy Sinclair @LuceSinclair]

@virginmedia hi, your bot has asked me if I’m happy to keep waiting 43 times now in the last few days for a problem your customer services team abroad said they’d raised a ticket for 2 weeks ago but still no action... please will a human reply soon?

[Shit Arts Administrators Say @artsadminssay]

We do billboards because they work. No, we don’t have actual data to that effect.

[Shit Arts Administrators Say @artsadminssay]

Lets do a Cyber Monday offer because we really need to sell more tickets for our shows that are struggling, but make sure it isn’t enough of a discount to make people actually want to buy.

[Lucy Sinclair @LuceSinclair]

An audacious client. Never been called that before, but I’ll happily take it :) #advertising #marketing https://t.co/0Wk9tXCCKd

[Lucy Sinclair @LuceSinclair]

Come see our gorgeous new building, and look out for our gorgeous new brand #openeverydayfrom10am #advertising #marketing #branding https://t.co/5y5GcCd6Wl

[Lucy Sinclair @LuceSinclair]

Pleased with this too. #openeverydayfrom10am #opera #branding https://t.co/E6OfYbofSa https://t.co/UKamkjWrUy

[Shit Arts Administrators Say @artsadminssay]

Let’s offer a pre-performance talk to engage newcomers but make sure the content is for people who are already well-versed in our art form.

[Shit Arts Administrators Say @artsadminssay]

Let’s send subs who haven’t renewed yet another letter in the mail in the middle of the summer.

[Shit Arts Administrators Say @artsadminssay]

Our people don’t use the internet.

[Lucy Sinclair @LuceSinclair]

@sebastian_cater Often the same for us. But we have some dance / ballet exceptions (surprisingly)