Lucy Small

I live for the moments I won't remember... With the people I won't forget...

[Lucy Small @LucyKSmall]

@Deliveroo delivery man tried to deliver the wrong order, and then took said order away… has put the order as delivered though and no way of getting a refund because I can’t take a photo of the food that I don’t have… is this a joke?!

[Lucy Small @LucyKSmall]

@thisissmiths hey - are you showing the football today? Thanks

[Lucy Small @LucyKSmall]

@John72150856 @Schiphol Sorry to ask but any chance this was departures 3? I heard most of the issues were in departures 1 and 2? Flying tomorrow at 7am, so debating whether 3+ hours is actually necessary!

[Lucy Small @LucyKSmall]

@CharlieAParfitt @KuesoomNy @petraseunnenga @Schiphol Sorry to hear that! I’m hoping things will have sorted out by Friday and a 7am flight… but yes to hand luggage only! I hope you get your luggage soon!

[Lucy Small @LucyKSmall]

@petraseunnenga @Schiphol If you don’t mind me asking, how long did it take? I’m flying Friday am (flight at 7am) and dreading a 3am queue…. 🤞 things are a bit better by then

[Lucy Small @LucyKSmall]

@KLM hey, having trouble checking in to my flight, is there a customer service number to call or talk to? Thanks!

[Lucy Small @LucyKSmall]

@TherapieUK hey, I was a member of skinsmiths and I’ve been trying to get hold of you to find out about my credits. I can never get through on the phone and no one has answered my email 😭

[Lucy Small @LucyKSmall]

@amandaperkins_x Shock

[Lucy Small @LucyKSmall]

@amandaperkins_x No

[Lucy Small @LucyKSmall]

@IKEAUKSupport hi! I ordered some items to collect from store - they were supposed to be ready on Tuesday (day off) but only got text confirmation yesterday - if I go Saturday, is that ok? Thanks!

[Lucy Small @LucyKSmall]

@EveryoneActive what time do bookings go live? Dulwich leisure centre swimming is booked up within seconds (it seems!) thank you 😊

[Lucy Small @LucyKSmall]

@DailyMailUK @MailOnline ‘Scramble’

[Lucy Small @LucyKSmall]

@dhlexpressuk you said you tried to deliver a parcel and I wasn’t home but you didn’t even knock! Now can’t contact anyone on the phone???

[Lucy Small @LucyKSmall]

@AskDyson hey, I was due to have a dyson delivered this morning but haven’t heard anything. DPD say they are waiting for the parcel from you. Thanks

[Lucy Small @LucyKSmall]

@qrsupport I’ve replied. I’ve already done the refund form twice and I wasn’t a no show to the flight.

[Lucy Small @LucyKSmall]

@qrsupport any chance of a response please? It’s a lot of money and I want to know the next steps. I also have a £300 phone bill from being on hold to your team and still didn’t speak to anyone!

[Lucy Small @LucyKSmall]

@qrsupport can you reply to my DM? It’s been over two weeks!

[Lucy Small @LucyKSmall]

@hostelworld I’ve been trying to cancel but have been unable to and can’t get through to talk to anyone? Your ‘are you looking forward to your trip emails’ are annoying as well!

[Lucy Small @LucyKSmall]

@qrsupport been on hold for over an hour and no response to DM. Meant to be flying at 3pm today - please respond ASAP!!

[Lucy Small @LucyKSmall]

@qrsupport please can you reply to my DM ASAP? I really need an answer.