Lucy Hendry

[Lucy Hendry @Lucy_Hendry01]

@NewLookHelp @newlook I’ve sent an email & tried whatssap & the online chat isn’t working. I’ve also DM’d with a bot response to go to the help centre - can someone help?

[Lucy Hendry @Lucy_Hendry01]

@newlook my next day delivery parcel has not even sent / delivered - can you help?

[Lucy Hendry @Lucy_Hendry01]

@newlook I need help with my missing delivery! I have emailed & sent lots of messages on WhatsApp & tried to inbox you & received a bot response sending me round in a circle - can someone help?

[Lucy Hendry @Lucy_Hendry01]

@Hermesparcels my parcel was delivered to the wrong place today, can you help?

[Lucy Hendry @Lucy_Hendry01]

@AskAllSaints Thanks, have sent a DM with info

[Lucy Hendry @Lucy_Hendry01]

Hey @AskAllSaints I sent an order back over a week ago & had no confirmation it’s been received - can anyone help?

[Lucy Hendry @Lucy_Hendry01]

Hey @ASOS when is your returns date now? Is it longer now it’s closer to Xmas?

[Lucy Hendry @Lucy_Hendry01]

@AskAllSaints Sure - have sent a DM with photos

[Lucy Hendry @Lucy_Hendry01]

@AskAllSaints my item arrived yesterday with marks on it, do I need to return before you can exchange? Thanks 😊

[Lucy Hendry @Lucy_Hendry01]

@VirginExp can you help? I’ve emailed numerous times with no reply about my voucher. I can’t use it due to being pregnant, it’s going to expire & no response from you for weeks 😔

[Lucy Hendry @Lucy_Hendry01]

@hm_custserv hey, I’ve accidentally put the wrong delivery address on my order & it’s been sent to Hermes, can anything be done?

[Lucy Hendry @Lucy_Hendry01]

Hey @Hermesparcels I’ve accidentally put the wrong address on my order, can it be changed?

[Lucy Hendry @Lucy_Hendry01]

Hey @hmunitedkingdom I’ve accidentally put the wrong delivery address on my order, can it be changed? Thx

[Lucy Hendry @Lucy_Hendry01]

Hey @AldiUK I’ve been on hold 2 days in a row for over 45mins on phone - can anyone help with my DM?

[Lucy Hendry @Lucy_Hendry01]

@TopshopHelp how do I access my QR code for Hermes again? It didn’t download & now I can’t print the return label?

[Lucy Hendry @Lucy_Hendry01]

@ASOS_HeretoHelp Thanks, have sent order details on DM

[Lucy Hendry @Lucy_Hendry01]

Hey @ASOS_HeretoHelp I made an order using Premier but it says 1 wk delivery rather than next day? Can you help?

[Lucy Hendry @Lucy_Hendry01]

@MatalanHelp Have sent in a DM - thanks!

[Lucy Hendry @Lucy_Hendry01]

Hey @MatalanHelp I collected my order in store on Tuesday & x2 items were missing, can you help?

[Lucy Hendry @Lucy_Hendry01]

@Wickes I sent this information 3 days ago. No reply. Anyone able to help? I’ve not had my refund since the 15th!

[Lucy Hendry @Lucy_Hendry01]

@Wickes I've been trying to call for 35mins & now number 188 on your online chat, is anyone able to help? I haven't been refunded as promised (waiting since FEBRUARY!) & no one is replying...