Lois b

[Lois b @Luigerstaff]

@skitten @British_Airways Customer service were really unhelpful on phone and just kept repeating that they should have rebooked us at airport. Didn’t seem to understand that we were told to leave. Note sure where my luggage is

[Lois b @Luigerstaff]

@British_Airways first day of honeymoon ruined - flight delay led to missed connection and BA staff at Heathrow advised us to leave as they closed service desk and would not re-book flight. Now customer services saying they can help because we left! What do we do now?

[Lois b @Luigerstaff]

Should read customer service are saying they can’t help us

[Lois b @Luigerstaff]

@Britissh_Airway That DM just gets me to a chatbot