@nytimestravel, any possibility you could share how the customer featured in your article https://t.co/GDiXAQlYMt got their refund? I had a booking same hotel same month with @HiltonHotels and I am being refused!
@HiltonHotels how come the individual in this @nytimes article was offered a refund: https://t.co/GDiXAQlYMt yet I'm being refused? Same hotel, same month. 😡