Luke fry

Cool calm and collected

[Luke fry @Lukefry27914896]

@HaysTravel Hey, we are due to travel to Turkey on 19th april, that's not likely to happen now. When will we get our refund? Would really come in handy as I'm self employed and no work. Can you update me as to what is happening please.

[Luke fry @Lukefry27914896]

@HaysTravel Hey, we are due to travel to Turkey on 19th april, that's not likely to happen now. When will we get our refund? Would really come in handy as I'm self employed and no work. Can you update me as to what is happening please.

[Luke fry @Lukefry27914896]

@BarlowBekah @UK_CAA If you go on to protect claims website, one of the tabs at the top lets you track progress. It's very basic tbh, not much information. However, once it says paid you should get the money in 1 to 3 days. We just received our payment today, better late than never hey,lol.Good luck

[Luke fry @Lukefry27914896]

@Ruthie_Rue77 @UK_CAA Hey Ruth, thanks for the info. Ive sent in the info they requested but didn't get a reply or anything. I'll try and phone again on Monday. I hope you get your money soon. 👍

[Luke fry @Lukefry27914896]

@UK_CAA Delaying tactics is what it seems like to me. You have the information, if the claim put in is the same as the information you've got then payment should be made. However, we don't know what information you have.☹️

[Luke fry @Lukefry27914896]

@UK_CAA What a load of rubbish. Note to Caa for future atol issues, never set dates for refunds you can't deliver. Disappointed in the process and management of this fiasco.

[Luke fry @Lukefry27914896]

@UK_CAA I appreciate they are busy, you wouldn't have instructed them if they weren't up to the job I'm sure. It doesn't excuse them hanging up the phone or not answering though does it? Or when they do answer saying they've got all the information to receiving email saying they want mre

[Luke fry @Lukefry27914896]

@UK_CAA Clocks ticking, we have been contacted now by a claim company working on behalf of caa. We've had to supply a record of every payment our atol cert and thomas cook paperwork. I do wonder, what information did thomas cook keep? Or is it a delay tactic?

[Luke fry @Lukefry27914896]

@UK_CAA That's great, thanks for getting back to me. 👍

[Luke fry @Lukefry27914896]

@Nat98892 @UK_CAA Let's see if they stick to the 60 days. 🤞

[Luke fry @Lukefry27914896]

@Claire19688495 @UK_CAA Hey Claire, thanks for your reply.
I just phoned the caa and the person I spoke too said if I escalated the claim it could and would most likely slow down our payment. He said, wait the 60 days, if you haven't received payment on day 61 phone and escalate then. 🤯.

[Luke fry @Lukefry27914896]

@BarlowBekah @Claire19688495 @UK_CAA 03003032800. I explained that we had two holidays booked, we had been refunded for one set of of direct debits but not a penny for the other holiday also booked using the direct debit system. Hope this helps.

[Luke fry @Lukefry27914896]

@HayleyG98195928 @UK_CAA Apparently within 60 days of receiving the completed claim is the advice I was given by the caa call center drones.

[Luke fry @Lukefry27914896]

@innis488 @UK_CAA We have been refunded one of our holidays booked with Thomas cook, however, not the other one booked. Weird, guess we're one of the ones that slipped through the net. ☹️. 60 days wait now. 😔.

[Luke fry @Lukefry27914896]

@nicolanisbet9 @UK_CAA I haven't received a penny yet... Come on caa sort it out!

[Luke fry @Lukefry27914896]

@UK_CAA Still not received a payment or email for both our holidays, will people who paid by direct debit definitely get the direct debit refund? Bit worried as it seems many have been paid?