Lumio Support

Tech that sparks joy | Need help with Lumio Vision or Arc? WhatsApp or call [phone].

[Lumio Support @LumioINSupport]

@RaviKashyapRP @LumioIN @laurelsudeep Hi @RaviKashyapRP , we sincerely apologize for the delay. Kindly send us a direct message with your registered mobile number, order ID, and installation address. We'll check the status with the concerned team and get back to you with an update as soon as possible.

[Lumio Support @LumioINSupport]

Hi @DhruvaRathod We sincerely apologize for the inconvenience caused. Kindly send us a Direct Message (DM) with your registered mobile number, order ID, and complete installation address. We'll check the status with the concerned team and assist you with the earliest possible resolution.

[Lumio Support @LumioINSupport]

@AbburiTeja @LumioIN Hi @AbburiTeja we're sorry for the delay. Please send us a DM with your registered mobile number, order ID, and installation address so that we can check the status with the concerned team and assist you further.

[Lumio Support @LumioINSupport]

@harrissha @LumioIN Hi @harrissha, we're sorry for the delay. Please send us a DM with your registered mobile number, order ID, and installation address so that we can check the status with the concerned team and assist you further.

[Lumio Support @LumioINSupport]

@suryam_m @LumioIN Hi @suryam_m, we're sorry for the delay. Please send us a DM with your registered mobile number, Invoice, and installation address so that we can check the status with the concerned team and assist you further.

[Lumio Support @LumioINSupport]

Hi, we understand your concern. We're already in touch with the customer and have arranged a technician visit for tomorrow to assess the issue. Once the inspection is complete, we'll work towards the appropriate resolution as quickly as possible.

We take product quality and customer support seriously, and we'll ensure this case receives the attention it deserves.

[Lumio Support @LumioINSupport]

@abiramtj @LumioIN Hi Arunabiram,

Can you please DM us the order ID or phone number you used to place the order?

Thanks,
Team Lumio

[Lumio Support @LumioINSupport]

Hi Shubham,

We understand that this has been frustrating for you. As we explained to you yesterday, our team has been in touch with you consistently since the issue was first raised, and we have responded to every message shared with us across support channels.

As already communicated, once you shared the images of the power adapter with us on May 18, our technical team examined them and found visible induced damage to the power adapter. Under our warranty policy, damage of this nature is not covered as a free replacement.

That said, as a gesture of goodwill, we still offered to replace the power adapter free of cost, even though this would normally be chargeable.

We offered you the following options:

- Visit either of the two nearest authorised service centres shared with you, hand over the damaged power adapter, and collect the replacement power adapter.

- If visiting the service centre is not convenient, courier the damaged power adapter to the service centre. Once received, we will ship the replacement power adapter to your address.

These are fair options, and the first option is the standard process followed for all Arc customers under our carry-in service warranty policy. The second option was offered as an exception to make this easier for you.

At this point, we have done everything possible from our side to resolve the issue, including offering a free replacement despite the damage not being covered under warranty. We would request you to choose one of the two options above so our team can proceed accordingly.

We also request that all conversations with our support team remain respectful. Our team is here to help and has been actively trying to resolve this for you.

Please confirm which option you would like to proceed with, and we will take it forward.

– Team Lumio

[Lumio Support @LumioINSupport]

Hi Shubham,

We understand that this has been frustrating for you. Our team has been in touch with you consistently since the issue was first raised, and we have responded to every message shared with us across support channels.

As already communicated, once you shared the images of the power adapter with us on May 18, our technical team examined them and found visible induced damage to the power adapter. Under our warranty policy, damage of this nature is not covered as a free replacement.

That said, as a gesture of goodwill, we still offered to replace the power adapter free of cost, even though this would normally be chargeable.

We offered you the following options:

- Visit either of the two nearest authorised service centres shared with you, hand over the damaged power adapter, and collect the replacement power adapter.

- If visiting the service centre is not convenient, courier the damaged power adapter to the service centre. Once received, we will ship the replacement power adapter to your address.

These are fair options, and the first option is the standard process followed for all Arc customers under our carry-in service warranty policy. The second option was offered as an exception to make this easier for you.

At this point, we have done everything possible from our side to resolve the issue, including offering a free replacement despite the damage not being covered under warranty. We would request you to choose one of the two options above so our team can proceed accordingly.

We also request that all conversations with our support team remain respectful. Our team is here to help and has been actively trying to resolve this for you.

Please confirm which option you would like to proceed with, and we will take it forward.

– Team Lumio

[Lumio Support @LumioINSupport]

@Nolan345Srini @RaghuReddy505 Hi there, please share your contact details via DM and we’ll get in touch.

[Lumio Support @LumioINSupport]

@naik2024 @RaghuReddy505 @LumioIN Thanks, this helps. We'll be in touch with you!

[Lumio Support @LumioINSupport]

@amitjd2 Hi @amitjd2, we sincerely apologize for the delay in your installation. Our team has been informed and we are prioritizing your request to ensure your TV is installed at the earliest. Thank you for your patience.

[Lumio Support @LumioINSupport]

@TheSugamYadav @LumioIN Hi @TheSugamYadav, sorry to hear you're facing issues with your Arc remote. Please DM us your contact details so we can look into this.

[Lumio Support @LumioINSupport]

@IamIrfanSumaro @amazonIN @AmazonHelp Hi Irfan, orders and deliveries are managed directly by Amazon. We request you to reach out to them for assistance, as you’ve already done. If you can share your Amazon order ID with us, we’ll also escalate the issue from our side to help you get a quicker resolution.

[Lumio Support @LumioINSupport]

@AnyBodyCanFly1 @LumioIN Hi Sathish. Please share the order ID or phone number over mail so we can check on your issue.

[Lumio Support @LumioINSupport]

@DavinderS8941 @LumioIN That's good to hear. Please feel free to reach out if you need further help.

[Lumio Support @LumioINSupport]

@shubhm_yadv @LumioIN @amazonIN @RaghuReddy505 Hi Shubham. We are still awaiting your order details.

[Lumio Support @LumioINSupport]

@SanjayUGHREJA0 @amazonIN @LumioIN Hi Sanjay, we’re sorry to hear about your experience. Since Amazon manages delivery and replacements, we request you to please get in touch with @amazonIN for assistance regarding the damaged TV. We’ll stay available to support wherever possible.