Luno Support

We’re here to help. For quick answers, visit our Help Centre: Need support? Send us a message.

[Luno Support @LunoHelp]

Stay up to date with live #Luno updates regarding all technical incidents, by following this link: https://t.co/zf8SkGJ8HR ⚒️

[Luno Support @LunoHelp]

Hi there, we’re sorry to hear about your experience. We understand how frustrating it can be when you’re waiting for a response.

Our team is currently handling a high volume of enquiries, which may cause delays. We appreciate your patience while they work through each case.

If your issue is still unresolved, please email [email protected] so our team can review your case and assist you further. We apologise for the inconvenience and appreciate your understanding.

[Luno Support @LunoHelp]

Address verification in Nigeria: what you need to know 🔍

Under Nigerian regulations, we must verify a customer’s residential address once their account reaches ₦20,000 in a single deposit or ₦200,000 in combined balance.

Until verification is complete:
⏸️ Paused: crypto sends and cash withdrawals
✅ Still working: deposits, receiving crypto, buying, selling and trading
🔒 Your funds remain safe

We know some reviews are taking longer than they should. We’re sorry, and we’re working through the backlog.

Clear documents showing your full legal name and address, dated within the last 3 months, are most likely to be approved first time. If you required further assistance, please email us at [email protected] or check the full guide here: https://t.co/8fgRLDOt2O

[Luno Support @LunoHelp]

@IRoom21238 Hi there, we're sorry to hear you're experiencing issues with your withdrawal.

Please contact our Support team at [email protected] so they can look into this and assist you further.

Thank you for your patience and understanding.

[Luno Support @LunoHelp]

Hi there, we’re truly sorry for the frustration this situation has caused. We understand how important it is to regain access to your funds, and we apologise for the inconvenience.


Please reach out to our Support team at [email protected] for further assistance with your account. Once you send us an email, the team can then review your case and guide you on the next steps.

[Luno Support @LunoHelp]

@miky640 @LunoGlobal @BlueBullsRugby Hi. Sorry to hear about the trouble you’re experiencing with our platform. Please email us at [email protected] with more details about your query, and our support team will be happy to assist you.

[Luno Support @LunoHelp]

@SaintGabriel001 Hi. Sorry to hear about the trouble you’re experiencing with our platform. Please email us at [email protected] with more details about your query, and our support team will be happy to assist you.

[Luno Support @LunoHelp]

@Are_dion Hi there, thank you for reaching out to us, and I'm sorry to hear about this 👋

Our support on this platform is very limited. For us to better assist you, please email us at [email protected], and our team will gladly assist with your issue.

[Luno Support @LunoHelp]

@MiviProperties @LunoGlobal @BlueBullsRugby @elonmusk @ChineseWSJ @USATODAY Hi there, thank you for reaching out to us, and I'm sorry to hear about this 👋

Our support on this platform is very limited. For us to better assist you, please email us at [email protected], and our team will gladly assist with your issue.

[Luno Support @LunoHelp]

@Official_Emmnix Hi there, thank you for reaching out to us, and I'm sorry to hear about this 👋

Our support on this platform is very limited. For us to better assist you, please email us at [email protected], and our team will gladly assist with your issue.

[Luno Support @LunoHelp]

@Official_Emmnix @grok Hi there, thank you for reaching out to us, and I'm sorry to hear about this 👋

Our support on this platform is very limited. For us to better assist you, please email us at [email protected], and our team will gladly assist with your issue.

[Luno Support @LunoHelp]

@Official_Emmnix @grok Hi there, thank you for reaching out to us, and I'm sorry to hear about this 👋

Our support on this platform is very limited. For us to better assist you, please email us at [email protected], and our team will gladly assist with your issue.

[Luno Support @LunoHelp]

@daviddantefrank Hi there, thank you for reaching out to us, and I'm sorry to hear about this 👋

Our support on this platform is very limited. For us to better assist you, please email us at [email protected], and our team will gladly assist with your issue.

[Luno Support @LunoHelp]

@Official_Emmnix @grok Hi. Sorry to hear about the trouble you’re experiencing with our platform. Please email us at [email protected] with more details about your query, and our support team will be happy to assist you.

[Luno Support @LunoHelp]

Hi there, thanks for reaching out and we're sorry you haven’t been able to withdraw your funds. We understand how frustrating and worrying this must be.

Please be assured that your funds remain safe. For customers in Nigeria, proof of address may be required to meet account verification and regulatory requirements. If you need help with the process, please contact our support team via email at [email protected] for assistance.

We apologise for the inconvenience and appreciate your patience.

[Luno Support @LunoHelp]

@MiviProperties @LunoGlobal @CNN @XHNews @ChinaDaily @elonmusk @ChineseWSJ @Luno @LunaSupport1 Hi there, thank you for reaching out to us, and I'm sorry to hear about this 👋

Our support on this platform is very limited. For us to better assist you, please email us at [email protected], and our team will gladly assist with your issue.

[Luno Support @LunoHelp]

@oghenefemy @Abel69122 @LunoGlobal @BlueBullsRugby Hi there, thank you for reaching out to us, and I'm sorry to hear about this 👋

Our support on this platform is very limited. For us to better assist you, please email us at [email protected], and our team will gladly assist with your issue.

[Luno Support @LunoHelp]

@3nityOlu Hi. Sorry to hear about the trouble you’re experiencing with our platform. Please email us at [email protected] with more details about your query, and our support team will be happy to assist you.

[Luno Support @LunoHelp]

@WisdomKanu1327 Hi there, thank you for reaching out to us, and I'm sorry to hear about this 👋

Our support on this platform is very limited. For us to better assist you, please email us at [email protected], and our team will gladly assist with your issue.

[Luno Support @LunoHelp]

Stay up to date with live #Luno updates regarding all technical incidents, by following this link: https://t.co/zf8SkGJ8HR ⚒️

[Luno Support @LunoHelp]

@Ken_EfeDR Hi there, thank you for reaching out to us, and I'm sorry to hear about this 👋

Our support on this platform is very limited. For us to better assist you, please email us at [email protected], and our team will gladly assist with your issue.

[Luno Support @LunoHelp]

@DPO_AUTOS @LunoGlobal Hi there, thank you for reaching out to us, and I'm sorry to hear about this 👋

Our support on this platform is very limited. For us to better assist you, please email us at [email protected], and our team will gladly assist with your issue.

[Luno Support @LunoHelp]

@Daddyyocrown @Luno Hi there, thank you for reaching out to us, and I'm sorry to hear about this 👋

Our support on this platform is very limited. For us to better assist you, please email us at [email protected], and our team will gladly assist with your issue.