Lyk Card

Meet Lyk, the prepaid travel card from Thomas Cook Money - turning holiday money into happy travels. Any questions? We're here to chat 6am - midnight, Mon-Sun.

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Hi there! We’re ready for take-off ✈️. Order your Lyk Prepaid Mastercard for Happy Holiday Spending! https://t.co/ajmoDsOaDt

[Lyk Card @LykCard]

We are sorry to announce that Thomas Cook has ceased trading with immediate effect.

This account will not be monitored.

Please visit https://t.co/TWP2WdSVTX for further advice and information.

#ThomasCook

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@Kimberly_Hutch Hi Kimberly, I can see that we have gone back to you in a different thread. ^Victoria

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@kissmehardy29 Hi, Your money is held by Wirecard Card Solutions Limited (Wirecard) The funds are held at a regulated credit institution which is completely separate to the Thomas Cook business. You will be able to access your funds in the same way as you do today. ^Jaime

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@numanrox Hi Karen, I've just replied to your DM. ^Ellie

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@HeyThereItsMoon Hi Rachael, you can go into store and they can withdraw all the money from your card. ^Ellie

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@JesmindaLover I'm really sorry to hear that Becca, please give our 24-hour team a call on 0800 023 2943 (if you're in the UK) / [phone] (if you're abroad) for further support. ^Alex

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@JesmindaLover Hi Becca, how can I help? 😊 ^Shelley

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@benrobinson97 I'm sorry that I wasn't able to reply to you any sooner, Ben. ^Shelley

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@benrobinson97 Hi Ben, please ask her to give us a call on 0800 023 2943 if in the UK or on [phone] if away and we'll support her with this. ^Shelley

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@KristenDurose Hi Kristen, I'm sorry we couldn't get back to you sooner and to hear that you're having some issues with your Lyk Card. To speak to one of our agents about this, give us a call on 0800 023 2943. ^Alex

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@SeanBostrom Hi Sean, I've replied to your DM. ^Shelley

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@VANILLAJYCE I've just replied to the DM you sent through last night, Bryce. I'll be able to help you from there. ^Alex

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@MartCAFC45 Hi Martin, I'm sorry to hear you're experiencing issues with the app - you can discuss this further on 0800 023 2943 or email [email protected] and they'll be able to support you. ^Ellie

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@rhiannlouisa Hi Rhiann, I'm sorry you are having difficulty with using your Lyk card. You can also contact our Mastercard team by email for support on [email protected]. ^Doug

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@lukebcork Hi Luke, please give our team a call on [phone] who will support you with this whilst you're away. ^Shelley

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@scrumpiez They'll be in touch as quickly as they can, you should have a response over the weekend. ^Alex

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@CarrieMcferran Hi Carrie, I'm sorry your having difficulty using our Lyk card. Please call our Mastercard team on [phone] or email them on [email protected] as they will be able to assist you. ^Doug

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@Lucy_Smythe Hi Lucy, I'm sorry to hear that you're having an issue with this. You'll need to contact our team on 0800 023 2943 about this. ^Ed