MANOJ KUMAR BANSAL

[MANOJ KUMAR BANSAL @MANOJKUBANSAL]

A request to everyone: MG's products are good, but my experience with their after-sales service has been very poor.

Commitments were made and then forgotten. Promises seem to carry no value once the sale is done, and the whole system feels disorganised.

If you're planning to buy an MG or work with them in the future, please think carefully and check the after-sales experience first.

@MGMotorIn
@IndSuperLeague
@MGMotorIn
#MGMotor
#AfterSales
#CustomerExperience

[MANOJ KUMAR BANSAL @MANOJKUBANSAL]

Deeply disappointed with MG's after-sales support
I handed over my MG Majestor (DL6CU1400) on 30 October for an insurance claim repair at Cargo Motors MG Service Center (Body Shop), Sector 74, Gurugram. It has been over 13 days, and I still have no clear answer on when I will get my car back.
Every time I call, I am promised "tomorrow." They said the same last time, and nothing has happened. The reason is that even a basic part like a tyre and wheel has not been arranged yet. This should be readily available for a new car.
MG's products are good, but the after-sales response is extremely poor. Whether it is service, insurance claims, or spare parts, there is no reliable support. If another customer's car breaks down tomorrow, will they also be made to wait like this? I did not expect this from a company of MG's size.
After this experience, I have no interest in keeping this car. If MG can take the vehicle back and refund my payment, I am ready to accept that. Any applicable deductions as per the rules can be made.
@MGMotorIn
@mgmotorindia1
@IndSuperLeague
@parthjindal11
@JSWGroup
@MORTHIndia

[MANOJ KUMAR BANSAL @MANOJKUBANSAL]

"Heartfelt thanks to @MGMotorIN and the MG Service Station for acting so quickly on our complaint and giving us positive feedback. We hope they will complete the service and return our car on the committed time. 🙏 #MGMotor"

[MANOJ KUMAR BANSAL @MANOJKUBANSAL]

Dear MG Motor India Management,

I am extremely disappointed with the after-sales service being provided by MG.

My MG Majestor (Registration No. DL6CU1400) was handed over to your service centre at MG Motor Cargo Motors Service on 30th October 2026 for an insurance claim repair. The insurance approval has already been received, yet your service team is informing me that the vehicle will only be delivered around 13th–15th November.

Why should a customer wait for 15–16 days to get their vehicle repaired, even after insurance approval?

Is this the level of customer service MG promises to its customers? Such unnecessary delays without a clear explanation are unacceptable, especially for a premium SUV like the MG Majestor.

I request the senior management to intervene immediately, explain the reason for this delay and ensure that my vehicle is repaired and delivered at the earliest.

I expect accountability, not just repeated delivery date extensions.

Vehicle: MG Majestor
Registration: DL6CU1400
Date of submission: 30 October 2026
@IndSuperLeague
@MgGurgoan
@MGSupportIndia
@MGMotorIn
#MGMotorIndia
#MGMajestor
#MGService
#CustomerService #AfterSalesService

[MANOJ KUMAR BANSAL @MANOJKUBANSAL]

Dear Sir/Madam,

I would like to highlight the continued poor response from the MG Service team.

Today morning at around 9:00 AM, I received a call from your Service Executive, Mr. NABIN, He apologized for yesterday’s inconvenience and assured me that as soon as he reached the office, he would confirm and update me regarding today’s vehicle pickup schedule.

However, it has now been around two & half hours, and I have still not received any call, message, confirmation, or update from the service team.

This is exactly the issue I have been repeatedly raising — commitments are being made over the phone, but there is no timely follow-up or execution from the MG Service team.

As an MG customer, this repeated lack of response is extremely disappointing and is causing unnecessary inconvenience. I request MG management to please take this complaint seriously, arrange the vehicle pickup without further delay, and ensure that I receive a clear and immediate update.

Regards,
MG Customer

[MANOJ KUMAR BANSAL @MANOJKUBANSAL]

I would like to express my disappointment regarding my recent visit to the MG Motor MGCP Service Center, Kirti Nagar for my vehicle’s first scheduled service.

My vehicle number is DL6C1400.

Upon arrival, I found that there was no proper parking or vehicle reception arrangement in place. We were required to wait outside for approximately 20–25 minutes and had to reposition our vehicle multiple times due to the lack of organized parking management.

Despite making several calls to the service center and being assured that “someone is being sent outside,” no staff member, security personnel, or service advisor arrived to assist or receive the vehicle.

For your reference, the vehicle’s location and movement can also be verified through the MG Smart connected system/app.

Due to the inadequate arrangements at the service center, we were compelled to return without completing the scheduled first service. It is disappointing that we were unable to avail the service due to operational shortcomings at your facility.

Kindly note that the service was not missed from our end, and I request you to log this complaint and take appropriate corrective action at the earliest.

Regards,
Nidhi Bansal

C/O Manoj Kumar
[phone]
@MGMotorIn ,@mgmotor_club , @MGSupportIndia

[MANOJ KUMAR BANSAL @MANOJKUBANSAL]

My vehicle number is DL6CU1400.

[MANOJ KUMAR BANSAL @MANOJKUBANSAL]

Urgent Escalation – No Response or Apology from MG Service Centre

Dear MG Motor India Team,

I am extremely disappointed with the level of after-sales service I experienced today.

Despite repeatedly contacting the concerned service centre and raising a formal complaint regarding the inconvenience caused to me, I have still not received any callback, feedback, explanation, or even an apology from the service centre.

I waited for a considerable amount of time and repeatedly moved my vehicle as instructed, yet nobody came to properly attend or inspect the vehicle. Eventually, I had no option but to take my vehicle back without getting the service done.

What is even more disappointing is that even after escalating the matter, there has been complete silence from the concerned service centre.

I would like to ask MG Motor India:

Is this the level of after-sales service and customer care that MG expects its customers to accept?

Purchasing an MG vehicle also means placing trust in the brand’s after-sales support. Unfortunately, my recent experience has seriously affected that trust.

I request MG Motor India to urgently intervene, investigate the matter with the concerned service centre, and arrange for a senior representative to contact me with a proper explanation and resolution.

I also expect an appropriate acknowledgement and apology for the inconvenience and poor handling of the matter.

Regards,
Manoj Bansal