Malaysia Airlines

Your Gateway to Asia and Beyond ✈️💙

[Malaysia Airlines @MAS]

Every journey begins differently. ​

With excitement. With familiarity. Or with the quiet reassurance of knowing you are in good hands. ​

What stays with you isn’t just the destination, but the moments in between — the warmth of a welcome, the​ gentle attentiveness, the ease that allows you to truly settle in. ​

These are not grand gestures. They’re small, thoughtful acts that make travel feel lighter, warmer, more personal and at home. This is where Malaysian Hospitality lives. ​

On board our A330neo, we bring this promise to life in every interaction, every detail, every mile — elevating not​ just how you travel, but how you feel along the way. ​

It is our privilege to be part of your journey. ​

Book now at https://t.co/e3Vsj877ZM or via the Malaysia Airlines app. ​

#MalaysiaAirlines #YourGatewayToAsiaAndBeyond #MalaysianHospitality #MHStories #TimeForElevatingJourneys

[Malaysia Airlines @MAS]

We are sorry for the inconvenience, @ibex2sam. It is never our intention to cause our passengers any unpleasant experience, as we strive to provide them with the best service possible. To proceed, could you kindly clarify about your baggage refund? Please provide us with the details of your concern via direct message (DM).

We look forward to hearing from you. -SU

[Malaysia Airlines @MAS]

Every journey begins differently. ​

With excitement. With familiarity. Or with the quiet reassurance of knowing you are in good hands. ​

What stays with you isn’t just the destination, but the moments in between — the warmth of a welcome, the​ gentle attentiveness, the ease that allows you to truly settle in. ​

These are not grand gestures. They’re small, thoughtful acts that make travel feel lighter, warmer, more personal and at home. This is where Malaysian Hospitality lives. ​

On board our A330neo, we bring this promise to life in every interaction, every detail, every mile — elevating not​ just how you travel, but how you feel along the way. ​

It is our privilege to be part of your journey. ​

Book now at https://t.co/e3Vsj877ZM or via the Malaysia Airlines app. ​

#MalaysiaAirlines #YourGatewayToAsiaAndBeyond #MalaysianHospitality #MHStories #TimeForElevatingJourneys

[Malaysia Airlines @MAS]

@kweekiat @bewithus @IATA Thank you for getting back to us, @kweekiat. We are sorry for the disappointment that you feel. We recommend looking for the Malaysia Airlines check-in counter to assist you accordingly.

We hope this clarifies. -RM

[Malaysia Airlines @MAS]

@kweekiat @bewithus @IATA We sincerely apologise for the inconvenience caused, @kweekiat. Kindly approach the ground staff at the check-in counter for further assistance.

We hope this helps. -SK

[Malaysia Airlines @MAS]

@vir_vir29 You are most welcome, vir_vir29. -RM

[Malaysia Airlines @MAS]

Hello, @vir_vir29. We truly understand your frustration and would like to sincerely apologise for the inconvenience caused. May we confirm whether you have already replied to the previous message? If not, please provide us with the following details via private message (PM) for verification purposes and further checks:

PIR number:
Email address registered in the report:
Reported date:

We look forward to hearing from you soon. -JL

[Malaysia Airlines @MAS]

Hello, @kweekiat. Thank you for reaching out to us. We are truly sorry to learn of your experience and understand how frustrating and disappointing it must have been to encounter a flight delay, followed by a lack of coordination and communication regarding your hotel arrangements.

Please accept our sincere apologies for the inconvenience caused. We recognise that during travel disruptions, passengers rely on timely information and support, and we regret that your experience fell short of expectations.

We greatly value your feedback, as it helps us identify areas requiring improvement. Please be assured that your comments will be duly considered as part of our ongoing efforts to enhance our customers’ experience and service standards.

In the meantime, should you require any urgent assistance during your journey, we encourage you to approach our airport staff directly, as they are best placed to provide immediate support and updates based on the situation at hand.

Once again, thank you for bringing this matter to our attention. We appreciate your patience and understanding on this matter. -JS

[Malaysia Airlines @MAS]

@bewithus We apologise for the inconvenience caused, @bewithus. Please note that we never intend to cause our passengers any unpleasant experience. If you are at the hotel, we advise you to approach the hotel staff for further assistance regarding accommodation. -YC

[Malaysia Airlines @MAS]

You are most welcome, @pritim73. Please be assured that we take all customer feedback seriously and remain committed to continuously improving the quality of our service. Your comments will be duly considered as part of our ongoing efforts to enhance our customers' experience.

We hope that, despite your present sentiment, you will allow us another opportunity to prove how much we value our passengers.

Regards,
JL

[Malaysia Airlines @MAS]

Hello, @Anjali73303313.

Thank you for reaching out. We sincerely apologize for the inconvenience caused by the delayed baggage and understand the difficulties this has created for you.

We have reviewed your case and would like to assist you further. Kindly check your Direct Messages (DM), as we have provided an update regarding your claim and the next steps.

Thank you for your patience and understanding. -CE

[Malaysia Airlines @MAS]

We are sorry to hear about this, @rajaranajitlove. We understand your disappointment regarding this issue.

Please be assured that we take all customer feedback seriously and remain committed to continuously improving the quality of our services. Your comments have been noted and will be duly considered as part of our ongoing efforts to enhance the customer experience.

This is certainly not the level of service we strive to provide, and we appreciate you bringing this matter to our attention. Should you wish to submit an official complaint regarding this issue, you may do so via the following link:

https://t.co/UFtH0MHnVA

Once the feedback form has been submitted, you will receive a case reference number. A representative from our Customer Relations team will then contact you to review the matter and provide further assistance.

We appreciate your cooperation and thank you for your understanding. -RP

[Malaysia Airlines @MAS]

Hello, JenmParker. We understand your disappointment and sincerely apologise for the frustration this has caused. Kindly provide us with the following details via direct message (DM) for verification purposes and further checks:

Booking reference:
Full name of the passenger:
E-ticket number:
Number of passengers in the booking:
Date of ticket issuance:

We look forward to hearing from you soon. -PA

[Malaysia Airlines @MAS]

@prrincecs Hello, @prrincecs.

Terima kasih atas mesej anda.

Kami telah membalas DM anda. Mohon semak mesej tersebut dan berikan maklum balas sekiranya terdapat sebarang pertanyaan lanjut. -CE

[Malaysia Airlines @MAS]

Hello, @kadir_0607. We are sorry for the frustration and inconvenience this situation has caused, and we understand your concern about being stranded at the airport. In this case, kindly provide us with the following details via direct message (DM) for verification purposes and further checks.

Booking reference:
Full name of the passenger:
E-ticket number:
Total number of passengers in the booking:
Date of ticket issuance:

We look forward to hearing from you soon. -RM

[Malaysia Airlines @MAS]

Thank you for providing your PIR number, @ahmadalsaedi8. To assist with checking the status of your baggage, please kindly provide the following details via DM:

Baggage number/tag
Passenger's full name
E-ticket number
Number of passengers in the booking
Booking reference number (PNR)

We look forward to hearing from you. Thank you. -NK

[Malaysia Airlines @MAS]

Hi, @ahmadalsaedi8. Thank you for contacting us. We understand your concern regarding your baggage enquiry. Please be informed that any delayed, damaged, or lost checked baggage must be reported immediately upon arrival at the Mishandled Luggage Office before leaving the airport.

May we confirm whether you have received a file reference number for the Property Irregularity Report (PIR) (e.g., KULMH12345)? If you did not receive a PIR number, you may file a report using our Mishandled Baggage form via this link: [https://t.co/QmFtR2Hpyg]. If you have successfully submitted the report, kindly provide us with the following details via direct message (DM) so we can assist with checking the status and verification:

Property Irregularity Report Number (PIR):
Baggage number/tag:
Passenger's full name:
E-ticket number:
Number of passengers in the booking:
Booking reference number:

We look forward to hearing from you soon. -NR

[Malaysia Airlines @MAS]

Hello, @PoovarasanMari1. Thank you for contacting us. We would appreciate it if you could elaborate on your concern with us via direct message (DM) and provide the following details for verification purposes and further checks:

Booking reference:
Passenger's full name:
E-ticket number:
Total number of passengers in the booking:
Booking source (website, mobile application, travel agent):

We look forward to hearing from you soon. -CI

[Malaysia Airlines @MAS]

@LynnWAT37118408 We are sorry to hear about this, @LynnWAT37118408. If you are unable to sign up for an Enrich account, kindly provide the following details via direct message (DM) for further checks.

Full name:
Email address:
Contact number:

We look forward to hearing from you soon. -YC

[Malaysia Airlines @MAS]

Hi, @psnimkar74. Thank you for contacting us. We understand that you would like to request wheelchair assistance. Please be informed that the wheelchair service must be requested 48 hours before the flight departure time. Do note that we have two types of wheelchair assistance as follows:

1. Wheelchair for ramp (WCHR) - The passenger can ascend/descend steps and make their way to/from a cabin seat. A wheelchair is required to cover the distance to/from the aircraft. e.g. across a ramp, finger dock, or to a mobile lounge.

2. Wheelchair for steps (WCHS) - The passenger cannot ascend/descend steps but can make their way to the cabin seat. A wheelchair must cover the distance to/from the aircraft or mobile lounge. However, the passenger must be carried up/down steps.

​If you would like to add a wheelchair service, kindly provide the following details via direct message (DM) for verification and further checks.

​E-ticket number:
Total number of passengers in the booking:
Date of ticket issuance:
Type of wheelchair service:

Moreover, we kindly request that you delete your post that includes your booking reference, in accordance with the Personal Data Protection Act (PDPA), to protect the personal information. -YC