@floorforall@northernassist If infrastructure issues are a significant contributor to the poor reliability on this route, then surely Northern and Network Rail should be working together to address those issues rather than simply explaining them after the event.
@northernassist Why should passengers have to repeatedly raise concerns when the delays are visible in your own performance data?
If this route is experiencing frequent disruption, what steps are being taken to improve punctuality and reliability?
@northernassist I’m not asking about compensation. I’m asking what is actually being done to improve punctuality and reliability on this route, because from a passenger’s perspective the service does not appear to be improving.
@northernassist Passengers are paying for a service that is consistently failing to run on time. If train faults and signalling issues are occurring this frequently, what is Northern actually doing to address the root causes rather than simply explaining the latest delay?