ManageEngine ITSM

ServiceDesk Plus is IT #helpdesk software with integrated asset and project management capabilities. Start your free 30-day trial.

[ManageEngine ITSM @ME_ITSM]

📢 𝐓𝐡𝐞 𝐌𝐚𝐲 𝐫𝐞𝐰𝐢𝐧𝐝 𝐢𝐬 𝐡𝐞𝐫𝐞!

Watch out experts dive into the plug-and-play agents released for ServiceDesk Plus Cloud. Delve into Zia Agents, the Azure OpenAI integration, and Microsoft Calendar and Analytics Plus enhancements for the On-Premise version.

[ManageEngine ITSM @ME_ITSM]

𝐂𝐀𝐁𝐬 𝐡𝐚𝐯𝐞 𝐬𝐞𝐫𝐯𝐞𝐝 𝐚𝐬 𝐚𝐧 𝐨𝐯𝐞𝐫𝐬𝐢𝐠𝐡𝐭 𝐦𝐞𝐜𝐡𝐚𝐧𝐢𝐬𝐦 𝐟𝐨𝐫 𝐜𝐡𝐚𝐧𝐠𝐞𝐬.

Modern enterprises have begun embracing AI-driven CABs for their consistency in decision-making, and their ability to improve decision quality over change complexity.

🔗 Learn more: https://t.co/ldn9BJp2Wg

[ManageEngine ITSM @ME_ITSM]

So what are you waiting for? Get started on building your own Zia Agents today: https://t.co/6lhXM7XxHI

[ManageEngine ITSM @ME_ITSM]

𝟓 𝐞𝐚𝐬𝐲 𝐬𝐭𝐞𝐩𝐬!

That's how many steps it takes to get your custom agent up and running in ServiceDesk Plus.

🔗 Start building your AI dream team today: https://t.co/WJuuIFbJcQ

[ManageEngine ITSM @ME_ITSM]

NIS2 is the EU’s updated directive aimed at strengthening cybersecurity posture. Building on the NIS directive, NIS2 introduces stricter requirements and expands its scope.

Fortunately, NIS2 compliance doesn’t have to be overwhelming. Learn what each article requires, and how ServiceDesk Plus can help you achieve them.

Get your copy🔗 https://t.co/HySgBg74f3

[ManageEngine ITSM @ME_ITSM]

𝐈𝐧𝐜𝐢𝐝𝐞𝐧𝐭𝐬 𝐢𝐧𝐯𝐨𝐥𝐯𝐢𝐧𝐠 𝐈𝐓 𝐚𝐫𝐞 𝐮𝐧𝐚𝐯𝐨𝐢𝐝𝐚𝐛𝐥𝐞.

However, the mayhem they cause need not be. Organizations can change their IT operations from reactive firefighting to proactive, strategic problem-solving by comprehending, defining, and rigorously applying incident severity levels.

In addition to protecting your systems and financial results, this increases customer trust and enables your IT staff to act as genuine business enablers.

🔗 Learn more: https://t.co/IZrUtFibcZ

[ManageEngine ITSM @ME_ITSM]

Satyajeet Soukur from Narayana Health discusses their partnership with ManageEngine.

By integrating ManageEngine ServiceDesk Plus and Analytics Plus, SLA performance went from 65% to over 95%, while reporting accuracy and response times were enhanced.

Hear the rest from him:

[ManageEngine ITSM @ME_ITSM]

✨ 𝐈𝐧𝐭𝐫𝐨𝐝𝐮𝐜𝐢𝐧𝐠 𝐙𝐢𝐚 𝐀𝐠𝐞𝐧𝐭𝐬 𝐟𝐨𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐃𝐞𝐬𝐤 𝐏𝐥𝐮𝐬.

An AI task force that scales without limits, acts with swift intelligence, and never clocks out.

Where your service desk team misses tasks, drowns in data, or simply runs out of hours, Zia Agents step in, so nothing stands between your teams and the business goals that matter.

🔗 More on Zia Agents: https://t.co/U0GQi4K3PT

[ManageEngine ITSM @ME_ITSM]

SR. SYS Admin in the Healthcare and Biotech Industry gives ServiceDesk Plus 5/5 Rating in Gartner Peer Insights™ IT Service Management Platforms Market.

Read the full review here: https://t.co/YgBDSpdAnK

#gartnerpeerinsights #ManageEngine #ServiceDeskPlus

[ManageEngine ITSM @ME_ITSM]

Watch our experts dive into an exciting release—Zia Agents for ServiceDesk Plus.

These autonomous AI agents are built to execute tasks and accelerate workflows, powerfully extending your service desk. From building agents in Agent Studio to deploying them live, we cover it all.

[ManageEngine ITSM @ME_ITSM]

𝐓𝐡𝐚𝐭’𝐬 𝐚 𝐰𝐫𝐚𝐩 𝐨𝐟 𝐒𝐈𝐓𝐒 𝟐𝟎𝟐𝟔.

Such an amazing two days—it's been an absolute pleasure meeting everyone and engaging in thought-provoking conversations.

Thanks to everyone who made it a great success!

[ManageEngine ITSM @ME_ITSM]

𝐑𝐢𝐬𝐞 𝐚𝐧𝐝 𝐬𝐡𝐢𝐧𝐞! 𝐃𝐚𝐲 𝟏 𝐚𝐭 𝐒𝐈𝐓𝐒 𝟐𝟎𝟐𝟔 𝐢𝐬 𝐡𝐞𝐫𝐞 𝐚𝐧𝐝 𝐰𝐞 𝐜𝐚𝐧𝐧𝐨𝐭 𝐰𝐚𝐢𝐭!

Come find us at booth #431 to explore the latest in ServiceDesk Plus, including a detailed look at Zia Agents and what autonomous AI can actually look like inside your ITSM workflows.

And don't miss our ITSM evangelist Alexandria Nisha at Theatre 3 at 11 AM today. She'll be sharing a practical, no-fluff take on how to adopt AI in your service delivery by getting your foundations right.

Oh, and there's a raffle. Swing by booth #431: you might just leave with more than you came with!

[ManageEngine ITSM @ME_ITSM]

Making 5.6M journeys a day possible takes an IT service desk that runs like clockwork.

Transport for Greater Manchester shares how they built theirs with ServiceDesk Plus.

Live at #SITS2026.

ManageEngine booth #431

May 13 | 10:45am GMT

[ManageEngine ITSM @ME_ITSM]

Technical Support Engineer in the Consumer Goods Industry gives ManageEngine ServiceDesk Plus 5/5 Rating in Gartner Peer Insights™ Software Asset Management Tools Market.

🔗 Read the full review here: https://t.co/925FGYbQvg

#gartnerpeerinsights

[ManageEngine ITSM @ME_ITSM]

Not all #AI complexity is worth it for #ITSM teams.

Join Ashwin's breakfast session "Navigating the Operational Reality of AI in ITSM" at SITS '26, where he discusses the easy and the complex wins of AI-driven ITSM.

Register at https://t.co/SQ8Ljl8LRl

[ManageEngine ITSM @ME_ITSM]

For most enterprises, ensuring compliance with DORA may take up valuable time, effort, and money.

What if we told you that implementing ITSM best practices using ServiceDesk Plus could help you on your path to DORA compliance?

Read this e-book: https://t.co/2DO0wgX3hd

[ManageEngine ITSM @ME_ITSM]

How does one of the UK's largest transport authorities run its IT service desk?

Hear it straight from Transport for Greater Manchester at #SITS2026.

📍ManageEngine booth #431
📆May 13, 2026
⏰10:45am GMT

[ManageEngine ITSM @ME_ITSM]

How does one of the UK's largest transport authorities run its IT service desk?
Hear it straight from Transport for Greater Manchester at #SITS2026.
ManageEngine booth #431
May 13 · 10:45am GMT

[ManageEngine ITSM @ME_ITSM]

Manager, Customer Service AND Support in the Manufacturing Industry gives ServiceDesk Plus 5/5 Rating in Gartner Peer Insights™ IT Service Management Platforms Market.
Read the full review here: https://t.co/gqkaWyA1Qe
#gartnerpeerinsights #ManageEngine #ServiceDeskPlus

[ManageEngine ITSM @ME_ITSM]

Check out glimpses from the ServiceDesk Plus APAC Workshop 2026! Attendees across Malaysia, Indonesia, and Vietnam received hands-on training on ServiceDesk Plus capabilities.

Thanks to everyone who joined us!

#ServiceDeskPlus #ITSM #APAC #AI