Michelle Major-Goldsmith

Lead Architect SIAM Professional BoK, Contributor VeriSM, Queen of SIAM, psychologist, listener, thinker supports best & enabling practice. Views my own.

[Michelle Major-Goldsmith @MMG9898]

Sharing inspo with his bookstore analogy to #ITSM. @RoyAtkinson at @itSMFUK Outside in focus and driven by the customer tastes, purchasing patterns to understand #value #service

[Michelle Major-Goldsmith @MMG9898]

Enjoying the keynote from Julian Fisher, Espionage specialist, sharing wisdom about leadership at @itSMFUK. 1. Put yourself 2nd. 2. Show some vulnerability. 3. Occupy the common ground. Enabling trust and human connection. Keys for success. #ITSM

[Michelle Major-Goldsmith @MMG9898]

Kicking off @itSMFUK in what promises to be a splendid day of #ITSM goodness. #itsmuk2025 #servicemanagement

[SIAMon @ITILzealot]

Today is the day .. @scopismnews #SIAM 2025 Body of Knowledge is launched at #ServiceNorth2025, making SIAM relevant for today's complex and evolving organisations !

[Stephanie Ward @ScopismSteph]

The unified SIAM Body of Knowledge is live: Foundation, Professional + 14 compendiums (AI, Experience, ISO, OCM, Skills, Trust, E2E Measurements & more).

Join free & get access → https://t.co/gXoC9Uo7lY

Which chapter are you opening first?

#SIAM #ITSM

[Michelle Major-Goldsmith @MMG9898]

Great to hear Dolf van der Haven talk about the newly launched @scopismnews #XLA #experiencemanagement and SIAM Compendium from @scopismnews

[Michelle Major-Goldsmith @MMG9898]

Revealing the 2025 @scopismnews Global Annual #SIAM Survey at #servicenorth2025 the strategic drivers for SIAM remain steady year on year. Reduce costs was up though. No surprise.

[Michelle Major-Goldsmith @MMG9898]

Trust is the secret recipe for the operation of digital ecosystems #SIAM #servicenorth2025

[Michelle Major-Goldsmith @MMG9898]

Trust - “A confident relationship with the unknown.”. Listening to great insight from Markus Mueller about how critical trust is to #SIAM at #servicenorth2025

[Michelle Major-Goldsmith @MMG9898]

Great discussion about #AI and #Automation in SIAM hosted by @ITILzealot at #servicenorth2025

[Michelle Major-Goldsmith @MMG9898]

Pub Quizzing #SIAM style and giving out @KineticIT #timtams as we share details about the launch of the #SIAM Body of Knowledge 2025 with @ITILzealot @ClaireAgutter at @scopismnews #servicenorth2025

[Michelle Major-Goldsmith @MMG9898]

Key message here was that in complex environments getting providers to focus on outcomes was the pursuit and the answer. #servicenorth2025

[Scopism @scopismnews]

We can't wait to see you all tomorrow at Service North.

#ServiceNorth #Scopism #SIAM #ITSM #ServiceManagement

[Michelle Major-Goldsmith @MMG9898]

Kicking off @scopismnews #servicenorth2025 with a big shout out to the sponsors and partners that make the event possible. #kineticit

[Scopism @scopismnews]

Last week we held our Service North conference with over 100 delegates and many more joining online.

Here’s the Service North round up with a special offer from sponsor @bcs

You can read the round up here https://t.co/zO9ga2Lag7

#siam #itsm #service

[Stephanie Ward @ScopismSteph]

🌟 Join us in exploring our latest @scopismnews #SIAM whitepaper "Measuring the Service Integrator"

📅 Date: Wednesday 27th November
⏰ Time: 09:00 am GMT / 17:00 AWST
📍 LinkedIn Live: https://t.co/vn8Q3l3ouM

📖 Access the whitepaper in advance: https://t.co/yAGs3yK7Qh

[Michelle Major-Goldsmith @MMG9898]

#SIAM is bridging the gap between traditional #servicemanagement and the new world of #IT. @ClaireAgutter @CristanMassey Suzanne Galletly and Ronald Israel’s.#servicenow2024

[Michelle Major-Goldsmith @MMG9898]

@RoyAtkinson Have an amazing event!

[Stephanie Ward @ScopismSteph]

Combining quantitative & qualitative measures to give us holistic measures 🔮📏📊👏🏽
#ContinuousImprovement #SIAM #CI #SIMeasurement #Scopism @MMG9898 @ITILzealot

[Stephanie Ward @ScopismSteph]

MAGIC 🤩 measures - the Whitepaper will be live in less than 30 minutes, sign up now to be notified 👉🏼https://t.co/7sbTJzE35S thank you @MMG9898 @ITILzealot & the wonderful #SIAM Community 👏🏽📏🔮📊