MONICA PORCEL MARTOS

"Less is more."

[MONICA PORCEL MARTOS @MONICA_PMM]

@QuppyPay Update: my case #75795 has finally been resolved and my funds have been returned. Thank you, Quppy, for your help and for seeing this issue through to the end. I really appreciate your support and the final resolution. 🙏

[MONICA PORCEL MARTOS @MONICA_PMM]

@QuppyPay , your lack of action is concerning. Ticket #75795 has been unresolved for 14 days, my funds are still stuck in “Processing”, and support keeps giving generic replies. Please respond publicly with a clear status and explain when my funds will be returned.

[MONICA PORCEL MARTOS @MONICA_PMM]

@QuppyPay Update: my case #75795 has finally been resolved and my funds have been returned. Thank you, Quppy, for your help and for seeing this issue through to the end. I really appreciate your support and the final resolution. 🙏

[MONICA PORCEL MARTOS @MONICA_PMM]

@AeAnvrsYnV7cJX1 @QuppyPay So now, it seems they have full control over the funds and can handle them however they want. As in my case, they can hold the funds and simply send generic responses instead of actually resolving the issue.

[MONICA PORCEL MARTOS @MONICA_PMM]

It’ll be interesting to see how this whole story unfolds.

[MONICA PORCEL MARTOS @MONICA_PMM]

@QuppyPay Thank you for the support. I hope my tweet speeds up the resolution, as my only intention was to bring attention to this issue

[MONICA PORCEL MARTOS @MONICA_PMM]

@QuppyPay Still no update from support. Ticket #75795 has been stuck for days, and my funds remain in “Processing”. You admitted the delay is beyond the standard timeframe. How much longer am I expected to wait? Please resolve this.

[MONICA PORCEL MARTOS @MONICA_PMM]

@QuppyPay @QuppyApp, my 566.28 USDC has been pending since August 24. No resolution, only generic replies. Regulators next.

[MONICA PORCEL MARTOS @MONICA_PMM]

@QuppyPay your support keeps giving me generic replies about an unnamed “partner” reviewing my transaction. My 566.28 USDC has been pending since August 24. Where is my money and when will this be resolved?

[MONICA PORCEL MARTOS @MONICA_PMM]

I have serious concerns about the exchange’s honesty and transparency.

[MONICA PORCEL MARTOS @MONICA_PMM]

@QuppyPay Your support team has been unable to resolve this issue for almost two weeks, and now I’ve been waiting another two days without a response. Please stop sending generic replies and provide a clear update and an actual solution to my case #75795.

[MONICA PORCEL MARTOS @MONICA_PMM]

@QuppyPay It’s been 2 days since you said my refund inquiry is “in progress of execution,” but I still have no update. The issue has been ongoing for over a week. Please provide a clear status update and timeframe.

[MONICA PORCEL MARTOS @MONICA_PMM]

@QuppyPay This has been going on for far too long. I keep receiving generic replies that my refund inquiry is “in progress,” but I still have no concrete information or resolution.

[MONICA PORCEL MARTOS @MONICA_PMM]

@QuppyPay Thank you, but I have already been waiting for almost two weeks. When exactly can I expect the crypto department to contact me and resolve this issue?

[MONICA PORCEL MARTOS @MONICA_PMM]

@QuppyPay I understand that confidential matters are handled through support. I already contacted support, and my request #75795 has been open for several days, but the issue is still unresolved.

I am simply asking for an update on my withdrawal and an estimated resolution time.

[MONICA PORCEL MARTOS @MONICA_PMM]

@QuppyPay The problem with my 566.28 USDC withdrawal is still not resolved. I am still waiting for an update and an explanation for the delay.

Please provide me with a concrete status update.