Michael Zhang

Semiconductor industry analyst, Federer fan, tech enthusiast, gym rat

[Michael Zhang @MQZhang]

@AmericanAir Just followed up via DM. I sincerely hope this isn’t going to be swept under the rug for the sake of PR. I appreciated AA’s quality of in-flight services when I’ve flown with you in the past. And I hope that translates to your other service teams as well.

[Michael Zhang @MQZhang]

Hey, @AmericanAir! Do you always lie about refund eligibility or an I just "lucky"? My flight was changed 3 times totaling 61m+. Your own internal doc shows I was eligible for a full refund, but I was only given vouchers so you can count on the $?

#badservice #flightfraud #FAA

[Michael Zhang @MQZhang]

Can you imagine the storm we’d brew if we forced women to get abortions for non-personal and moral reasons? Thank goodness we don’t force them to carry a fetus to term! Oh, wait…😅

#WomensRights #thoughtoftheday

[Michael Zhang @MQZhang]

Hey, @elonmusk. Screw the haters! Can I get a retweet in the name of free speech?

[Michael Zhang @MQZhang]

So…@AmericanAir is suing @thepointsguy for doing what @mint already does for financial aggregation. I guess you can only over-leverage a convoluted airline rewards program to a point until you need to squeeze consumer advocates for Covid relief funding. 🤷‍♂️

[Michael Zhang @MQZhang]

@pjmcnealy @amazon @netflix @Disney @TencentGlobal @Apple @DigitalWorldRes No way TCG would be cleared by #SCOTUS to purchase any US IP. My bet is a move by Apple or Sony in the near-future.

[Michael Zhang @MQZhang]

First world tech problems - when your new home has such densely-insulated walls that high-frequency, high-speed WiFi signals can’t reach beyond the room the router is in. #FirstWorldProblems #internet #wfh

[Michael Zhang @MQZhang]

@b_akes @tonal @Goinsw_theflow To be fair, the device itself is phenomenal. Service, the other half of the equation, is spotty. If you get what you need done in the first go, then great. If not, then the only answer customer support gives you is essentially “🤷‍♂️”.

[Michael Zhang @MQZhang]

Hey, @tonal. Your customer service team completely botched my relocation and I haven’t heard a word about my escalated case since. Not exactly the kind of “experience” I’d expect from a premium company like yourself. #fail #tonal #liability

[Michael Zhang @MQZhang]

@tonal DMs inbound, though I don't expect much traction since all your CS reps have done is stall for time and delay any attempts I've made to follow up. Where does our money even go if you can't even fulfill your most basic service expectations?

#fubar #CustomerService #tonal

[Michael Zhang @MQZhang]

@moIIay It’s a shining ray of positive programming, and my fiancée and I got a good few chuckles out of each episode so far!

[Bloomberg @business]

LATEST: Georgia’s elections chief was sued by a group of nonprofit civic organizations that claim a new voting law signed Thursday will make it harder for minorities to cast ballots https://t.co/u6zgOinbZL

[Michael Zhang @MQZhang]

@mattswider @techradar Your tweet was the only thing that helped me snag one today. From all those of us stuck WFM for eternity, thank you, sir.

[Michael Zhang @MQZhang]

Racism in all forms is deplorable, and this only marks the beginning of a systemic shift in our culture from one that tolerates actions against POC to one that actively works to deconstruct and prevent those actions.

Thanks, @tim_cook, for speaking out. ✊

[Tim Cook @tim_cook]

The rising violence against the Asian community is a painful & urgent reminder that we must unite against racism in all its forms. There is no place for hate in our society. The team at Apple stands together & we will be donating to groups providing support to those affected.

[Michael Zhang @MQZhang]

Happy 2021, @Delta! Ticket question - my fiancée and I have a trip later this year, but we’ll be married before then. How can I change her name on her ticket once she takes my name?

[Michael Zhang @MQZhang]

Nothing but 200 sq/ft, free weights, a vest, a bench, a pull up bar, and a cycle - proof that you don’t need to shell out gym fees for an effective gym routine. In my month+ at home, I’ve seen minimal loss of… https://t.co/s00CZFhd2M

[Michael Zhang @MQZhang]

Cutting through today’s rain with a fresh, bright batch of @fazendacoffee. Shoutout to Pete for packing my order with care and lifting today’s mood! I’ve pulled a few shots with this #espresso roast, and have fallen… https://t.co/Ate4fmSf9X

[Michael Zhang @MQZhang]

@Google Your Opinion Rewards policy is jeopardizing my safety during this global crisis. Missing your account deactivation cutoff by only 2 days caused me to lose $750 in credit. What about “Do the right thing”?

#coronavirus #ShelterInPlace #COVID19

[Michael Zhang @MQZhang]

@AskAmex I purchased two Air Canada tickets through the AMEX travel portal that were originally nonrefundable. Now that Canada has issued a travel ban that stops me from using these, can I expect a refund eventually?

[Michael Zhang @MQZhang]

@AskAmex My 2020 Platinum card wish list: add a travel rewards category outside of the AMEX Portal, add dining rewards, axe the Uber credit, if need be. These would sway me from considering the CSR. 👌