@SW_Help My kids were visiting last night from Bournemouth-Woking (17.59) and the train was canx. Were told at the station no more trains y’day. Tried to get a train this morn-told ticket not valid. Told to buy a new one at 8x the price. Is this fair? What is the solution here?
@DunelmUK I received a promise for a response to my private message within 72 hours last Tuesday 25th…still waiting 10 days later. Can you please contact me to discuss? Thanks
@sosandar I have been trying to return a faulty item for weeks, but you can’t be contacted by phone, by email or even desperately trying to reach out on LinkedIn. Not great service. Can you please let me know how we can actually get someone to respond and get this sorted? Thanks
@JointWasteSols I can see there is a bin collection planned for 25th December on your website - is this still going ahead on Xmas day or re-scheduled? Thanks
@SimonCalder hoping for your help. Vueling flight was cancelled during Barcelona protests. Understand due to ‘out of control’, Vueling are claiming no responsibility, but they also issued letter at the airport, confirmed by staff, that they clearly would refund reasonable costs?
@vueling despite promises you continue to fob me off and not pay my valid claim. Please tell me what is unclear that you gave a letter at the airport to stranded passengers that you will repay hotel, transport and travel costs, but now you are not prepared to do so.
@vueling given this letter at Barca airport 14/10 when flight was cancelled. Clear, unambiguous commitment to refund hotel, meals & transport in full knowledge of reason for cancellation. Now Vueling will not compensate, & customer services will not discuss. V poor customer serv.