Marc Ratcliffe

CEO of MRWED Training and Assessment. Speaker, Author, Fun Master, Train-the-trainer specialist. Also a proud father and an almost competent husband :)

[Marc Ratcliffe @MRWED_CEO]

@velgtraining VET has allowed me to support capacity building initiatives around the world… it’s good for skills development and good for the soul 😊#2023NVC

[Marc Ratcliffe @MRWED_CEO]

And have 7 more attempts in 24 hours and more than 10 hours on hold - still not fixed. What more can customers do to get your attention #qantas

[Marc Ratcliffe @MRWED_CEO]

@qantas you have to fix the system when it takes hours to speak to someone only to be put on hold for 30 mins so they can look into things - then the call gets booted to the 3 question survey. To be clear, no my issue has not been resolved and now I must start again. #qantasfail

[Vikram Bhatia @Vikram_Canberra]

@MRWED_CEO @Qantas I have had the same experience multiple times and then I gave up. Their call centre seems to be a third party call centre and they disconnect the calls on purpose to possibly improve their KPIs (like call volumes, time per call etc)

[Marc Ratcliffe @MRWED_CEO]

@Qantas Not sure this has trickled through to the front line. I have now had 7 failed calls in last 24 hours all resulting in being bumped to 3 question survey. I have been only hold for over 10 hours collectively with no result. #qantasfail

[MRWED Training @MRWEDtraining]

Check out the latest edition of the Yours in Training Ezine: https://t.co/c0fddFxKdV

[Marc Ratcliffe @MRWED_CEO]

@qantas you have to fix the system when it takes hours to speak to someone only to be put on hold for 30 mins so they can look into things - then the call gets booted to the 3 question survey. To be clear, no my issue has not been resolved and now I must start again. #qantasfail

[MRWED Training @MRWEDtraining]

Check out our upcoming webinar on instructional design fundamentals as part of our Learning Design Webinar Series: https://t.co/aHFpn1Pg7z

[MRWED Training @MRWEDtraining]

If you are looking for some ideas for managing difficult behaviour during virtual training, check out @MRWED_CEO’s new article that appears in the latest @TDMag: https://t.co/3TEHt8GwOK

[Marc Ratcliffe @MRWED_CEO]

@Qantas I am so disappointed in your customer service. We were strong armed into credits at beginning of pandemic and have thousands tied up - now trying to use them but can’t do it online where you have to call but endure 2-3 hours wait time only to be disconnected #fail

[Marc Ratcliffe @MRWED_CEO]

@Qantas I am so disappointed in your customer service. We were strong armed into credits at beginning of pandemic and have thousands tied up - now trying to use them but can’t do it online where you have to call but endure 2-3 hours wait time only to be disconnected #fail

[MRWED Training @MRWEDtraining]

This session will examine the benefits and pitfalls of clustering and co-delivery and will provide a road map for implementation, including how to justify the strategy. For more information or to register, visit: https://t.co/E1MQn1wxnk #VET #PD #Webinar #LearningDesign

[MRWED Training @MRWEDtraining]

Hi folks! Get your PD for the year started with this free session “Closing in on the G.A.P.” with @MRWED_CEO to help set the tone for the year ahead: https://t.co/5iOAKm4Tqt

#Free #PD #VET #Webinar

[Marc Ratcliffe @MRWED_CEO]

A great opportunity exists to join the RTO team at The Scots College as a Compliance Officer. To learn more visit: https://t.co/5byTBg2wCW #RTO #Jobs #VET

[Marc Ratcliffe @MRWED_CEO]

Check out our final ezine for 2021: https://t.co/ZvwHL0W2iO

[Dr. Savannah Denning @DenningSavannah]

Ready for #CTT2021 with @TheBobPikeGroup today and loving these word puzzle openers! 💜💜@GRRECKY #grrecky Pretty sure I peeped @KateWintuska and @bnoall121 in this group!

[Marc Ratcliffe @MRWED_CEO]

@DenningSavannah @GRRECKY @TheBobPikeGroup Thanks for joining us 😊

[Marc Ratcliffe @MRWED_CEO]

We are just one week away from this session: https://t.co/g3d96pAfN3 #VET #PD #Webinar

[Marc Ratcliffe @MRWED_CEO]

Check out this article to learn more about creating a soundtrack to learning: https://t.co/2yJtRDteTB #VET #PD #Article

[Marc Ratcliffe @MRWED_CEO]

The MRWED team all set up for #2021NVC on the Gold Coast.