CEO of MRWED Training and Assessment. Speaker, Author, Fun Master, Train-the-trainer specialist. Also a proud father and an almost competent husband :)
@velgtraining VET has allowed me to support capacity building initiatives around the world… it’s good for skills development and good for the soul 😊#2023NVC
@qantas you have to fix the system when it takes hours to speak to someone only to be put on hold for 30 mins so they can look into things - then the call gets booted to the 3 question survey. To be clear, no my issue has not been resolved and now I must start again. #qantasfail
@MRWED_CEO@Qantas I have had the same experience multiple times and then I gave up. Their call centre seems to be a third party call centre and they disconnect the calls on purpose to possibly improve their KPIs (like call volumes, time per call etc)
@Qantas Not sure this has trickled through to the front line. I have now had 7 failed calls in last 24 hours all resulting in being bumped to 3 question survey. I have been only hold for over 10 hours collectively with no result. #qantasfail
@qantas you have to fix the system when it takes hours to speak to someone only to be put on hold for 30 mins so they can look into things - then the call gets booted to the 3 question survey. To be clear, no my issue has not been resolved and now I must start again. #qantasfail
If you are looking for some ideas for managing difficult behaviour during virtual training, check out @MRWED_CEO’s new article that appears in the latest @TDMag: https://t.co/3TEHt8GwOK
@Qantas I am so disappointed in your customer service. We were strong armed into credits at beginning of pandemic and have thousands tied up - now trying to use them but can’t do it online where you have to call but endure 2-3 hours wait time only to be disconnected #fail
@Qantas I am so disappointed in your customer service. We were strong armed into credits at beginning of pandemic and have thousands tied up - now trying to use them but can’t do it online where you have to call but endure 2-3 hours wait time only to be disconnected #fail
This session will examine the benefits and pitfalls of clustering and co-delivery and will provide a road map for implementation, including how to justify the strategy. For more information or to register, visit: https://t.co/E1MQn1wxnk #VET#PD#Webinar#LearningDesign
Hi folks! Get your PD for the year started with this free session “Closing in on the G.A.P.” with @MRWED_CEO to help set the tone for the year ahead: https://t.co/5iOAKm4Tqt
#Free#PD#VET#Webinar
A great opportunity exists to join the RTO team at The Scots College as a Compliance Officer. To learn more visit: https://t.co/5byTBg2wCW #RTO#Jobs#VET