@mdrenwick Hi There! Please find the local distributor for your location from the list on our website - from there, you can reach out to the proper channels directly for assistance with this. Thank you!
@xdamman We are so sorry to see that a pole has broken on your tent! Please reach out to our service team via the contact for on our website for assistance with this. We are happy to help troubleshoot to provide best next steps and service. Thank you!
@Mattbaskets Check out this awesome blog post we made! https://t.co/qNEoRdK24R - this will help you compare our current pad offerings to find the one that best suits your needs :) Happy camping! - MSR Social Team
@GarrettKing Hi There, Our Warranty/Repair team responds to inquiries in the order they are received. We understand your frustration and one of our reps will be in touch with you soon for assistance with your filter. We appreciate your patience!
@adventure_griff Hi There, this is definitely possible if using a rock or another hard object to insert the stake, or if the stake connects with a rock under the soil. If you feel that this is a manufacturing defect, please reach out to our Warranty/Repair team via the contact form on our 1/2
@mr_funkoverload You can use this link to find the distributor for your region: https://t.co/HogKOsSaV2
There may be some limitations to what your distributor is able to assist with, but they can provide you with your regional information.
Best,
-MSR Social Team
5 'Deargs'. Munros Seana Bhraigh, Eididh nan Clach Geala, Meall nan Ceapraichean, Cona' Mheall and Beinn Dearg from Inverlael on the 25th May. Wonderful conditions for a great day, then sunset over Loch Glascarnoch.
#munros#munrobagging#highlands#scotland@msrgear
@JolyonChesworth Hi There, We are sorry to hear about your poles! We do sell pole splints on our website and based on your location we may be able offer repair services. Please reach out to our team here for the best next steps: https://t.co/0G18ijczBC
@DStibbardHawkes Our Limited Lifetime Warranty covers your products from defects in materials and manufacturing. It will not cover damages incurred from normal wear and tear, misuse or degradation due to age/use. You can read more about our Warranty here: https://t.co/mLi7hfefnH
MSR is working with the U.S. Consumer Products Safety Commission on a voluntary recall of select camping cooking pots.
For more details and information regarding a replacement pot handle/lifter, please visit https://t.co/Z5tiFRAMOe.
@jeycollini process. You can purchase replacement straps for your snowshoes on our website and please feel free to reach out to our team for assistance if needed. We are happy to help! - MSR Social Team (2/2)