Matt Sherran

[Matt Sherran @MSherran]

@Betfair can I get odds on the rugby, Italy v England: Jamie George to score a try, a yellow card in the match and England to win by 15+ points? #OddsOnThat

[Matt Sherran @MSherran]

@virginmedia I've already made an OFFICIAL complaint over 7 months ago, what is going on? Are you saying you don't have record of this? Why is nobody taking some ownership or responsibility and trying to provide a satisfactory resolution? Instead you've just sent me a generic web link??

[Matt Sherran @MSherran]

I've just had THE WORST EVER customer service on the phone from @virginmedia. ABSOLUTELY TERRIBLE. Only trying to change my direct debit details. Told it was my fault. Laughed at. An hour of my life I wont get back!!

[Matt Sherran @MSherran]

@virginmedia Could you also advise the process of raising this to CISAS, and Virgin's complaint reference to this case?
Thanks

[Matt Sherran @MSherran]

@virginmedia I've since been able to amend the direct debit to the correct account. What about my time wasted and the shocking customer service.. including the exact details/phone call which still needs to be internally reviewed? When my contract is up for renewal, I'll be thinking again.

[Matt Sherran @MSherran]

@virginmedia @virginmedia it’s been 45 days since I raised a complaint with you. I spoke to your retentions team a week ago and was PROMISED a call from your UK based complaints team by today. When are you planning to resolve this??? I’M ANGRY to say the least!

[Matt Sherran @MSherran]

@virginmedia Your generic response will involve directing me to your text service. I’ve been round in circles and promised a phone call within 24 hours, LAST MONDAY! STILL not heard from you!? You’re quick to contact us when the bill isn’t paid, but not so quick with complaint responses..? 🤔

[Matt Sherran @MSherran]

@AskeBay I’m unable to process a refund on a returned item. Not sure why?

[Matt Sherran @MSherran]

@virginmedia Two weeks after I’ve raised my complaint, I’m still no further towards getting a resolution, thanks a lot @virginmedia

[Matt Sherran @MSherran]

@virginmedia No, I’ve not bothered calling to waste more time and not get anywhere. I expect, now that I’ve had no other option than to complain, you to contact me to resolve. Can you confirm a complaint has been raised??

[Matt Sherran @MSherran]

@NatWest_Help I pressed the option to speak to the accounts opening team so you tell me..?

[Matt Sherran @MSherran]

Started a joint bank account application on 11th May, after numerous phone calls and several hours on the phone, the account is still not open! 6 weeks later! Opened an account with Lloyd’s on Friday 19th within 15mins.. EXTREMELY POOR SERVICE from @NatWest_Help

[Matt Sherran @MSherran]

@QUIZ_Help Following my email sent 7/6/19, I’ve returned my order (7001028750) in full Thursday 30th May. I was issued with a returns receipt, tracking ID QZMG900019895. It’s now been 11 days and I’m yet to receive a refund or any correspondence, how long are you going to take??

[Manchester United @ManUtd]

⚽️ x 🏀

It was fantastic to have @Lakers stars @ZO2_ and @IvicaZubac at #MUFC training today! #MUTOUR