Moatfield Surgery

Official twitter account of Moatfield Surgery, East Grinstead. This feed is not monitored 24/7, for health advice please speak to your GP or call 111

[Moatfield Surgery @MSurgery]

We've been busy... 📽️ Moatfield Surgery Proudly Presents Group Clinics!
We have been running #groupclinics since 2017 and are so excited to share this video with you!
@GCAssoc @ELCworks @louisebrady17 @NHSjwestwood @bevbostock
https://t.co/TFEyfRNM3h

[Moatfield Surgery @MSurgery]

What happens when I'm asked to bring a sample?
The key things to remember:
👉 Use a clinically appropriate pot
👉 Clearly label with your name and date of birth
👉 Do not over-fill the pot
👉 Return your sample pot before 12pm the same day, unless directed otherwise.

[Moatfield Surgery @MSurgery]

We are closed today for the Spring Bank Holiday.
We will be open as usual from 8.00am on Tuesday 26th May.
Anything that is urgent please call 111 and for any emergencies, please dial 999.
Advice on how to get help can be found on our Website - https://t.co/RgQ3P7mV6z

[Moatfield Surgery @MSurgery]

Dementia Action Week runs from the 18th - 24th May 2026.
Age UK East Grinstead & District are inviting you to drop in at the Glen Vue Community Hub on the Thursday 21st May between 10 am and 12 midday to meet the team and support services.
@ageukegandd @GlenVueEG @alzheimerssoc

[Moatfield Surgery @MSurgery]

This podcast discusses 'why does your body stop responding to insulin' please click the link if you are interested.
https://t.co/3yJTp2Nico

[Moatfield Surgery @MSurgery]

Last week we closed for essential training and headed to Ardingly, where we met with other local practices from East Grinstead, Haywards Heath and Burgess Hill to share Local Innovation and Quality Improvement.

[Moatfield Surgery @MSurgery]

5th May 2026 - Technical Difficulties
We are experiencing technical difficulties today impacting incoming request forms.
If the online form is not working for you, please try again in 20 minutes.
Anything that is urgent please call 111 and for any emergencies, please dial 999.

[Moatfield Surgery @MSurgery]

Please see our Early May Bank Holiday closure.
We will be open as usual from 8.00am on Tuesday 5th May.

Anything that is urgent please call 111 and for any emergencies, please dial 999.

Advice on how to get help when the surgery is closed -
https://t.co/RgQ3P7nsW7

[Moatfield Surgery @MSurgery]

Our January–March quarterly stats highlight work carried out all across the surgery. From GP appointments and triage requests to documents processed and inbound calls, every team plays a vital role in keeping the surgery running.

[Moatfield Surgery @MSurgery]

We are now closed for essential training for the rest of the afternoon (28/04/26)
For urgent queries, please contact the Urgent GP Service on 01273 698088 or call NHS 111.
For more information on Essential Training, please visit our website: https://t.co/WwKtpgMuVk

[Moatfield Surgery @MSurgery]

💻 A Statement on the Recent IT Issues at Moatfield Surgery 💻

You’ve probably noticed that we’ve had lots of IT Issues recently. We want to explain what’s been going on.

Read the full statement on our website - https://t.co/42mU4goSYH

[Moatfield Surgery @MSurgery]

On Tuesday 28th April we will be closed for essential training from 12.30pm.
If your call is urgent, you can contact the Urgent GP Service on 01273 698088 or call NHS 111.
For more information on Essential Practice Closures, visit our website: https://t.co/WwKtpgMuVk

[Moatfield Surgery @MSurgery]

How do you book an appointment?
Click the booking link on our website (this is linked in the banner on our home page)
Select the appropriate request type (either a medical request or admin request)
Answer the questions prompted by the form.
https://t.co/gMordnQMQY

[Moatfield Surgery @MSurgery]

*Update 14.20*
Thank you for your patience as we faced significant IT Issues today.
The problems are stabilising and we are beginning to get back to business as usual.
Please continue to be patient with our team as we work through the backlog that this morning's outage caused.

[Moatfield Surgery @MSurgery]

We are experiencing technical difficulties today impacting our Clinical System. This means we are currently unable to access medical records, including booking appointments and issuing prescriptions. We are working with our provider to resolve these issues as soon as possible.

[Moatfield Surgery @MSurgery]

We are experiencing technical difficulties today impacting our Clinical System. This means we are currently unable to access medical records, including booking appointments and issuing prescriptions. We are working with our provider to resolve these issues as soon as possible.

[Moatfield Surgery @MSurgery]

If you’ve had a #BowelCancer testing kit through the post, don’t forget to send it back. Catching bowel cancer early reduces your chances of getting seriously ill from it. So, don’t just leave it in the back of a drawer - send it back today. Find out more: https://t.co/z5T5iJJnbt

[Moatfield Surgery @MSurgery]

⏳ There are many reasons why your appointment may be delayed.
Please take a moment to watch this short video explaining the factors that can affect appointment times.

[Moatfield Surgery @MSurgery]

We are experiencing technical difficulties today impacting our Clinical System.
This means we are currently unable to access medical records, including booking appointments and issuing prescriptions.
We are working with our provider to resolve these issues as soon as possible.

[Moatfield Surgery @MSurgery]

If there is a local outbreak of Meningitis we would follow specific advice from UKHSA Health Protection Teams. Children are offered a Meningitis ACWY (MenACWY) vaccine at school in year 9.

[Moatfield Surgery @MSurgery]

Under the NHS immunisation schedule we vaccinate babies against meningitis B from 8 weeks up to their 2nd birthday, we are unable to vaccinate outside this schedule. Please see the Meningitis symptoms to look out for below.

[Moatfield Surgery @MSurgery]

In the meantime, we have a workaround in place.
Thank you again for your patience and understanding!

[Moatfield Surgery @MSurgery]

📢 Update 16.00 10/03/26 📢
Our network issues have resolved, so access to our clinical system is restored for all staff.
Our telephone issues are ongoing. A fix implemented at lunchtime unfortunately did not resolve the issue and we are awaiting an engineer visit in the morning.

[Moatfield Surgery @MSurgery]

****Telephone and Network Issues****
We are experiencing some issues with our phone provider and network which is preventing calls from reaching the practice. Network issues mean that some members of staff are unable to access patient records while the network is down.