Extremely disappointed with the service from Abdul Latif Jameel in Saudi Arabia. Despite repeated visits and follow-ups, my issue has remained unresolved for a long time, and I have not received clear or timely support.
The delays, lack of proper communication, and additional charges have caused serious inconvenience and frustration. Based on my experience, I feel completely let down and misled by the way my case has been handled.
I request Abdul Latif Jameel management to investigate my case urgently and provide a fair resolution without any further delay.
Here’s the updated tweet including your car details:
No action has been taken by Abdul Latheef Jameel Saudi Arabia regarding our complaint. We are still facing the same issue.
Our cash is ready for the one-time settlement, but Abdul Latheef Jameel continues to delay the clearance and refuses to release our vehicle.
Vehicle: Toyota Camry 2023
Plate No.: 3572 NSR
For nearly 2 months, we have been visiting your Dammam office almost every day. Every time, we are told “tomorrow.” Now we are even being threatened that our car will be sold despite our readiness to pay the full settlement amount immediately.
This is unacceptable and unfair treatment of a customer. We are not refusing to pay—our cash is ready. We simply want our account cleared and our car returned immediately.
@ALJFinance @AbdulLatifJameel Please resolve this issue without any further delay.
#AbdulLatheefJameel #SaudiArabia #ToyotaCamry #3572NSR #CustomerRights #ConsumerProtection #JusticeForCustomers
Why does Abdul Latheef Jameel keep providing incorrect information? We have not received any message or update from your team until now.
It has been almost two months, and we are still waiting for our car. Storage charges of SAR 120 per day are continuing to accumulate. We are ready to pay all the applicable charges and complete the settlement immediately.
Please stop delaying this matter and arrange the release of our car without any further excuses. We request an immediate resolution and a clear confirmation of when we can collect the vehicl#abdul latheef jameel
Why does Abdul Latheef Jameel keep providing incorrect information? We have not received any message or update from your team until now.
It has been almost two months, and we are still waiting for our car. Storage charges of SAR 120 per day are continuing to accumulate. We are ready to pay all the applicable charges and complete the settlement immediately.
Please stop delaying this matter and arrange the release of our car without any further excuses. We request an immediate resolution and a clear confirmation of when we can collect the vehicle.
@aljfinance Why always you give us wrong information . I did not rcv any direct message till now . I need solution and close this topic . Your managers are not attending the call . Cash is ready i want to clear it
No messages, no updates—yet we have been visiting your Dammam office every single day, even at the cost of missing work. Every day we are given a different excuse, and no one provides a proper solution.
Today we spoke with your manager in Jeddah (+966 12 223 6074), but he incorrectly claimed that we have never contacted your team. This is simply not true. From the day you repossessed our vehicle, we have been following up with your Dammam office almost every day.
Please do not try to mislead or delay this matter. We have not refused to pay. Our final balloon payment is ready in cash, and we are prepared to settle the outstanding amount immediately.
We want our car returned without any further unnecessary delays. Please provide a clear and immediate solution. We have been patient for over two months, and this situation is completely unacceptable.
@aljfinance We have not received any message from you till now . Please clear our issue . At least provide concern person number whom we can contact in eastern region and close this issue .
Please tell us how this matter can be resolved now. We are requesting a clear solution from your side. We want our car returned, and the full cash amount required to clear the final balloon payment is ready with us.
Kindly stop delaying the process and let us know the immediate steps to complete the clearance and release our vehicle.
Extremely disappointed with @ALJFinance / Abdul Latif Jameel Finance. I have paid every installment on time, and my final balloon payment is ready in cash. For the past 2 months I’ve been chasing them for clearance, but all I hear is “tomorrow.” Now they are threatening not to return my car and saying they will sell it. This is unacceptable and feels like harassment. Please resolve this immediately. #SaudiArabia #CustomerRights #AbdulLatifJameel#toyota
We have been visiting your Dammam branch every single day, yet each day we receive a different excuse and are simply told, “come tomorrow.”
Now you are even asking us to pay money just to visit the vehicle storage yard and collect our personal belongings from inside our own car. What kind of customer service is this?
We have already completed all our installment payments, and the final balloon payment is ready in cash. Instead of resolving the issue, you continue to delay the process and put unnecessary obstacles in our way.
This is completely unacceptable. We expect an immediate resolution and the release of our vehicle without any further delays.
I am writing to express my dissatisfaction with the service received from jubail branch KSA for my Kia Sorento plateNo. 4962 https://t.co/8W6RTsY4jo been languishing in your repair facility for over 2 months following an accident.#No update, #poor response @aljabr_kia@aljabr_kia
@Apple@JarirBookstore I bought Iphone 16Pro Max-512GB a month ago from Dubai Mall. When i switched on my phone i could find the damage in the battery and it started bulging. I reported it to Jarir at dammam saudi arabia on 26/11/2024 and till date i didn't receive a replacement