CSPN Network

#Training | #Consulting | #Networking. We help organizations and individuals be the best that they can be, and deliver memorable #custserv experiences! #CX

[CSPN Network @myCSPN]

We’re proud to introduce The Experience Advisors, CSPN’s newly launched training and advisory firm. To learn more about how they’re designing and delivering elevated EX and CX, visit their website: https://t.co/KXDnCmW9eG.

[CSPN Network @myCSPN]

Our Women in Leadership Awards Nominations are open! 10 exciting award categories!

Click on the link to view and start nominating: https://t.co/wuqZzBVATZ

Award nominations close on October 13, 2023.

REMINDER: Early Bird Pricing ends August 1, 2023.

[CSPN Network @myCSPN]

CSPN has been awarded Best Customer Experience Training Course Provider 2023 – Canada.

We are so proud of this award as we put in huge efforts to make our courses impactful, relatable and full of valuable takeaways.

Thank you to @Corp_Vision for recognizing our work.

[CSPN Network @myCSPN]

We are excited to announce that we are one of the 2023 Recipients of the Canadian Business Excellence Awards for Private Businesses.

Thank you to @cbeaAwards for recognizing us. View their news release: https://t.co/sEqJ92JlG3

[CSPN Network @myCSPN]

This year, we celebrated customer service week by acknowledging the many customer service golden rules.

Monday - Responsiveness. Tuesday - Value your external and internal customers. Wednesday - Practice active listening.
Thursday - Embrace feedback. Friday – Consistency.

[CSPN Network @myCSPN]

Earn your Customer Service certification in just 2 days. Our Certified Client Service Specialist Program (CCSS©) will elevate your skill set and provide you with the tools for many current situations.

Become CCSS© Designated!

[CSPN Network @myCSPN]

CSPN is happy to announce 3 events scheduled later this year. In September, we have our Citizen Service Summit and our Customer Experience Conference in October. Lastly, we have our Women in Leadership Awards Summit in November.

Save the dates and pre-register your tickets.

[CSPN Network @myCSPN]

The CSPN Team was very excited to hold one of their first in-person meetings. It was great to see all the familiar faces again. Thank you to Miele Canada for being such amazing hosts and to our council members for attending.

#councilmeeting #mycspn #cspn2022

[CSPN Network @myCSPN]

Canada-Ontario Job Grant (COJG) supports workforce development needs for employers of small, medium and large-sized companies. Training programs can be reimbursed through cost-sharing agreements between the government and employers.

CSPN is an eligible training provider.

[CSPN Network @myCSPN]

Participate in an interactive and facilitated discussion to evaluate how your organization performs within CSPN’s Customer Experience Maturity Matrix. In partnership with @ServiceNow CSPN will discuss organizational maturity within four CX Quadrants.

[CSPN Network @myCSPN]

If you missed out on participating in our courses / training earlier on in the year, we have scheduled more sessions in the Spring. New dates have been added to the calendar. Looking forward to seeing you online.

Check out all the training courses: https://t.co/UnwqXYOWmg

[CSPN Network @myCSPN]

Read CSPN's article "Making Hybrid Work, Work" for tips and ideas on how it can work for you. https://t.co/HKzTmDm973

#hybridwork #remotework #workfromhome #remoteworking #wfh #hybridworking #coworking

[CSPN Network @myCSPN]

Thank you for joining us on Women's Day. We had 2 amazing and insightful sessions, which left us wanting for more. Thank you to Heather Abbott at FuelWellFeelWellNutrition and Marina Chernyak at VISA.

#InternationalWomensDay #IWD2022 #WomensDay #diversity #BreakTheBias

[CSPN Network @myCSPN]

This International Women's Day, we are celebrating women everywhere and the beauty of diversity. Let's #BreakTheBias and together, let's forge a gender equal world and raise awareness. Ask CSPN and join our Biases Awareness and Diversity, Inclusion and Equity training.

#IWD2022

[CSPN Network @myCSPN]

On March 8th, join us online at 2 Women's Day themed sessions. At 11am, Heather Abbott, will be speaking about Health and Wellness. At 1pm, join Jessica Cryer, Partner at CSPN and Marina Chernyak, VP, US Retail, VISA, for an insightful discussion on Bias Awareness and ED&I.

[CSPN Network @myCSPN]

From taking a stand on the main floor of a movie theatre, to becoming the first Black Canadian member of Parliament, and breaking the colour barrier in the NHL, these courageous acts made its mark in history and paved way for hope and change for the future. #blackhistorymonth2022

[CSPN Network @myCSPN]

Looking for opportunities to partner, sponsor, or collaborate with CSPN in 2022? We have many events and sessions coming up. Contact us and let's see how we can work together.

#cspn2022 #collaboration #opportunities #community #sponsorship #partnership #events

[CSPN Network @myCSPN]

I recall watching these videos when I was in school. Although, these videos paint a picture of a select time in Canadian Black History, they celebrate Black communities, and promotes awareness. Would be great to see more videos.

https://t.co/ieHgJI9g2J

#blackhistorymonth2022

[CSPN Network @myCSPN]

CSPN is joining the conversation. Let's keep talking, listening, and learning from each other. Let's be kind and create positive change, and end the stigma around mental illness.

#BellLetsTalk #cspn2022

[CSPN Network @myCSPN]

Are you looking to obtain or complete your Continuing Professional Development (#CPD) hours for our #CCSS© and #CCSP© Designations?

STEP 1: Subscribe to CSPN's Community: https://t.co/IgAcahtJGP.

STEP 2: Register for our events by visiting https://t.co/fUdteRQYfh

#cpdhours