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[ServiceNow @ServiceNow]

Everyone bought into AI. Few are seeing the return.

Now that changes. When AI runs in silos, value gets stuck. ServiceNow breaks down the walls—connecting any workflow, any AI, and any data source—to put AI to work for people.

[ServiceNow @ServiceNow]

NVIDIA and ServiceNow are taking AI agent governance below the software layer.

At @nvidia GTC,we’re showing how policy set in the Super Intelligence Control Tower is designed to be enforced by NVIDIA OpenShell at runtime and NVIDIA BlueField DPUs in silicon. Governance is set once, and both layers honor it.

ServiceNow Arc, the personal AI agent now generally available, runs everyday tasks on local models, helping lower inference costs and keep more data on the device. It’s the first personal agent built for everyday work that IT can govern this way.

Read more: https://t.co/UcUQ2T4SxA

[ServiceNow @ServiceNow]

We've been named a Leader and a Customer Favorite in the @Forrester Wave™: Configure, Price, Quote Solutions, Q4 2026, in our first placement in a Forrester CPQ evaluation.

Forrester gave ServiceNow the highest possible scores in the vision, innovation, and roadmap criteria. Being named a Customer Favorite comes from outstanding customer feedback, which is the recognition that matters most to us.

Read the full story: https://t.co/Hn3zA9a7D2

[ServiceNow @ServiceNow]

56% of organizations say their agentic security is established and purpose-built.

Yet 90% had an agentic security incident in the past year. Only 36% of those contained it in under 24 hours.

So we looked past the self-assessments. We surveyed 3,766 security leaders and scored their organizations on what they’ve actually built: how agents get registered, when security gets involved, what they can see, who owns it, and whether they can prove it on demand.

13% have a defensible posture. Our new report breaks down what they do differently, plus five moves to get there.

Read Deployed but Ungoverned: https://t.co/s7jiS8rXUz

[ServiceNow @ServiceNow]

@IDC MarketScape just named ServiceNow a Leader in the 2026 MarketScape for Worldwide AI-Enabled IT Service Management Software.

We believe that's because our customers are moving IT from reactive ticket-chasing toward proactive, AI-assisted operations and autonomous resolution. Insight first, then automation, then autonomy customers can govern and trust.

Over 85% of the Fortune 500 runs ServiceNow ITSM, with every incident, request, and change living on one platform and one data model, so AI has the context to act, within the guardrails IT sets.

Fewer repetitive fires. More room for the judgment calls only people can make.

Read the assessment: https://t.co/BpZH3w0hYr

[ServiceNow @ServiceNow]

Nobody knows how to improve work better than the people doing it. ServiceNow EmployeeWorks lets employees build the tools they need.

Any employee can now build AI agents without code, within guardrails their admins define. What does that look like? A sales leader can build an agent that researches every account on tomorrow’s calendar and has a tailored pitch waiting before they log on.

For developers, there’s ToolSmith, a new agentic developer environment that builds the tools EmployeeWorks agents run on. Developers describe what they need, and ToolSmith builds it securely in minutes instead of weeks.

Swipe to see what's new: Productivity Assistants for persona-based work, Productivity Routines that run in the background, and ToolSmith for building the tools behind them.

https://t.co/2P91LlRDr8

[ServiceNow @ServiceNow]

Watching an AI agent’s every move isn’t a strategy. Enforcing its scope before it acts is. That’s what AI Passport is built for.

With a signed credential issued by Super Intelligence Control Tower, every AI agent—yours or a third party’s—verifies what your policies say it can and can’t do at each point in a multi-agent workflow. An agent that stays in scope works freely. One that drifts gets redirected, restricted, or reconnected with the right context, while Super Intelligence Control Tower keeps the record of who authorized what.

That’s how enterprises can scale agentic AI without losing control. @Nvidia is a design and launch partner, building a production-ready enforcement implementation using the NVIDIA Open Agent Safety Platform.

Read more: https://t.co/6UjDBMhikw

[ServiceNow News @ServiceNowNews]

For the seventh consecutive year, ServiceNow has been named one of @FortuneMagazine's Best Workplaces in Technology, ranking #10 on this year's list.

Every day, our people help some of the world's leading organizations put AI to work, solving complex challenges at global scale.

We're proud to be recognized as a workplace where innovation, growth, wellbeing, and belonging go hand in hand.

[ServiceNow @ServiceNow]

@Bundesliga_DE now resolves 89% of fan inquiries at first contact.

By bringing seven digital fan channels altogether on ServiceNow CRM, teams have a single view of fan interactions and can deliver faster, more consistent support at scale.

Learn how they're transforming the fan experience: https://t.co/I678dqlwmc

[ServiceNow @ServiceNow]

Got a story, lesson, or breakthrough worth sharing? There's only one way to tell it.

The Knowledge 2027 Call for Speakers is officially open.

Submit your Expression of Interest by October 30 for the chance to speak at Knowledge in Las Vegas or other ServiceNow events worldwide in 2027. Apply today: https://t.co/tv8qQZJ7I3

[ServiceNow @ServiceNow]

@FortuneMagazine Thanks for having us. What a great day in NYC.

[ServiceNow @ServiceNow]

Say hello to Flow by ServiceNow. 👋 ​

Request access ➔ https://t.co/dECZBxFX7G

[ServiceNow @ServiceNow]

We're gearing up for tonight's @NHL season opener with a little game of our own. #NHLFaceOff

[ServiceNow @ServiceNow]

@den_run_ai @AmDiabetesAssn Cheering you and ServiceNow team on 🚴