Marko Popovic

Diplomacy and empathy are fundamental for customer satisfaction and success. Software, consulting, innovative solutions and happy customers. #AI #Cloud #CX

[Marko Popovic @M_Lucas_Popovic]

🌟 Au Grand Rex, le service client était en haut de l’affiche !

+550 participants, 1 plénière, 3 sessions thématiques, 3 témoignages clients, 12 stands de démo : le Service Summit 2026 a mis en lumière tout le potentiel de l’IA agentique. https://t.co/nsyPD6FbpT

[Marc Benioff @Benioff]

Tired of Microsoft Copilot as Clippy 2.0?😩 🚀 Meet the all-new Slackbot for Salesforce—built on @Anthropic’s Claude: Your new #1 AI CRM sidekick & every sales leader’s BFF! 🚀 No more app chaos—pure AI productivity in Slack. Taps records, edits objects, unleashes agents for killer plays & POVs. 🚀 Slack: This is AI where work happens. #SalesforceAI #AgenticEnterprise #ByeClippy

[Marko Popovic @M_Lucas_Popovic]

https://t.co/46gywRNaYG

[Marc Benioff @Benioff]

ChatGPT+AgentForce=Humans & Agents creating customer success together. ❤️

[Marko Popovic @M_Lucas_Popovic]

https://t.co/Usrp23ODhc

[Marko Popovic @M_Lucas_Popovic]

From culture to innovation to leadership, this year’s speaker lineup is next-level.
Register by July 31 and save $800 → https://t.co/7BrdzXyrdu

[Marko Popovic @M_Lucas_Popovic]

Unified Experience from Genesys and ServiceNow is here! With our new offering, you can take customer and employee experiences to the next level. Learn more: https://t.co/YbrwDZEqsP

[Marko Popovic @M_Lucas_Popovic]

What's new on the Now Platform? Join our platform release launch event to see our latest AI innovations in action. Tune in live March 12. https://t.co/cN45YQi6Ga

[Marko Popovic @M_Lucas_Popovic]

What's new on the Now Platform? Join our platform release launch event to see our latest AI innovations in action. Tune in live March 12. https://t.co/GM9Nq4m9cj

[Marko Popovic @M_Lucas_Popovic]

You’ve heard the buzz about “smart cities.” But how are cities really using AI? Our new report with Deloitte + NVIDIA reveals how 250 cities are using AI to improve every aspect of urban living, from transportation to public health & safety. Get the 411: https://t.co/TwPcWAfhmz

[Marko Popovic @M_Lucas_Popovic]

Super inspiring interview with ServiceNow Chairman and CEO Bill McDermott up on Stratechery! Bill shares personal anecdotes from the early stages of his career, the business philosophy that drives him today, and his thoughts on the power of AI agents. https://t.co/FYSAX1rDU3

[Marko Popovic @M_Lucas_Popovic]

Thinking of AI as a series of point solutions puts your business at risk of missing out on its full potential. ServiceNow’s CCO Chris Bedi explains how to reshape the way you think about AI and unlock its transformative power across the enterprise. https://t.co/nEAe7CXvTZ

[Marko Popovic @M_Lucas_Popovic]

Say hello to the latest breakthrough in AI: ServiceNow AI Agents. Our autonomous agents work seamlessly with you—and each other—in every corner of your business. Join us on January 29 to see how we're putting AI agents to work for people. https://t.co/oGZdUb0P3x

[Marko Popovic @M_Lucas_Popovic]

ServiceNow is making three big bets on how to put AI to work for people in 2025. Our President, CPO, and COO Amit Zavery breaks it down in 60 seconds.

[Marko Popovic @M_Lucas_Popovic]

Excited to share that ServiceNow has been named a Leader for the third time in the Gartner® Magic Quadrant™ for CRM Customer Engagement Center 2024! Learn why our Customer Service Management tool has been recognized again: https://t.co/F3kmOmSz24

[Life at ServiceNow @LifeAtNow]

✍️✍️✍️

[Marko Popovic @M_Lucas_Popovic]

Increase productivity or accelerate business value? Do both with AI-driven field service management. Get the guide here: https://t.co/VmU1s4jJit

[Marko Popovic @M_Lucas_Popovic]

From Agentic AI to cloud migrations, we’re calling the biggest customer experience trends of 2025. Check it out. https://t.co/Vv9WsiQ7Qp

[Marko Popovic @M_Lucas_Popovic]

Idris Elba is back to show how ServiceNow AI Agents transform work across your business. From HR and Legal to IT and Field Service, AI agents handle the small stuff so you can focus on what matters—like checking out our latest commercial. 😉

[Marko Popovic @M_Lucas_Popovic]

Such an important conversation to be having around preparing for the incoming generation of AI natives. Read on for the best ways your company can prepare to foster their AI expertise. https://t.co/vg0feZfkhL