Sturgeon Macbeth

[Sturgeon Macbeth @MacbethSturgeon]

@ArchRose90 As much as I detest this man, you have blood on your hands if you are questioning people calling out the genocide regime of Israel

[Sturgeon Macbeth @MacbethSturgeon]

@DHLRugby @DHLRugbyUK @ChampionsCup @principalitysta of why your driver reported the ServicePoint as closed when it was not.

Confirmation of what action DHL will take to address this unacceptable conduct and ensure it does not recur.

I am very disappointed with this level of service and expect a prompt response.

Yours sincerely

[Sturgeon Macbeth @MacbethSturgeon]

@DHLRugby @DHLRugbyUK @ChampionsCup @principalitysta service team, and ultimately left without my parcel. More seriously, it appears your driver has provided a false delivery status, which undermines trust in your service.

I would like:

An immediate update on the whereabouts and delivery status of my parcel.

A full explanation

[Sturgeon Macbeth @MacbethSturgeon]

@DHLRugby @DHLRugbyUK @ChampionsCup @principalitysta explanation and expected a confirmation email, but no such update has been received. I also contacted the shop again, who confirmed DHL had not returned.

This experience is unacceptable. I have wasted a considerable amount of time chasing this, been misinformed by your customer

[Sturgeon Macbeth @MacbethSturgeon]

@DHLRugby @DHLRugbyUK @ChampionsCup @principalitysta again, waiting a further 25 minutes before speaking to an agent. I explained that the shop was open all day and that the driver’s report was untrue. I was told there was now a message that the parcel would still be delivered to the shop later today. On that basis, I accepted the

[Sturgeon Macbeth @MacbethSturgeon]

@DHLRugby @DHLRugbyUK @ChampionsCup @principalitysta not closed at any point. They also informed me that this is not unusual, and that drivers sometimes use this excuse when they cannot be bothered to stop. They further mentioned that parcels due for collection that day had not been picked up either.

I called customer services

[Sturgeon Macbeth @MacbethSturgeon]

@DHLRugby @DHLRugbyUK @ChampionsCup @principalitysta customer service line, which took over 10 minutes to reach an agent after navigating numerous prompts. The agent informed me that the driver had reported the ServicePoint as closed.

I immediately visited the shop myself, and the staff confirmed they had been open all day and had

[Sturgeon Macbeth @MacbethSturgeon]

@DHLRugby @DHLRugbyUK @ChampionsCup @principalitysta which I had arranged to be delivered today, 18 September, to my local DHL ServicePoint (Prime Puff and Tech, 1 Northways Parade, London NW3 5EN).

At 15:59 I received an email notification stating that my parcel had not been delivered, with no reason provided. I then called your

[Sturgeon Macbeth @MacbethSturgeon]

@DHLRugby @DHLRugbyUK @ChampionsCup @principalitysta Subject: Formal Complaint – Failed Parcel Delivery & Poor Customer Service (Shipment no. 60120215177732)

Dear DHL eCommerce UK Ltd Customer Services,

I am writing to lodge a formal complaint regarding the handling of my parcel (Shipment number: 60120215177732),

[Sturgeon Macbeth @MacbethSturgeon]

@uk_dhl A full explanation of why your driver reported the ServicePoint as closed when it was not.

Confirmation of what action DHL will take to address this unacceptable conduct and ensure it does not recur.

I am very disappointed with this level of service and expect a prompt response

[Sturgeon Macbeth @MacbethSturgeon]

@uk_dhl service team, and ultimately left without my parcel. More seriously, it appears your driver has provided a false delivery status, which undermines trust in your service.

I would like:

An immediate update on the whereabouts and delivery status of my parcel ..

[Sturgeon Macbeth @MacbethSturgeon]

@uk_dhl explanation and expected a confirmation email, but no such update has been received. I also contacted the shop again, who confirmed DHL had not returned.

This experience is unacceptable. I have wasted a considerable amount of time chasing this, been misinformed by your customer

[Sturgeon Macbeth @MacbethSturgeon]

@uk_dhl waiting a further 25 minutes before speaking to an agent. I explained that the shop was open all day and that the driver’s report was untrue. I was told there was now a message that the parcel would still be delivered to the shop later today. On that basis, I accepted the ..

[Sturgeon Macbeth @MacbethSturgeon]

@uk_dhl closed at any point. They also informed me that this is not unusual, and that drivers sometimes use this excuse when they cannot be bothered to stop. They further mentioned that parcels due for collection that day had not been picked up either.

I called customer services again..

[Sturgeon Macbeth @MacbethSturgeon]

@uk_dhl … service line, which took over 10 minutes to reach an agent after navigating numerous prompts. The agent informed me that the driver had reported the ServicePoint as closed.

I immediately visited the shop myself, and the staff confirmed they had been open all day and had not..

[Sturgeon Macbeth @MacbethSturgeon]

@uk_dhl … arranged to be delivered today, 18 September, to my local DHL ServicePoint (Prime Puff and Tech, 1 Northways Parade, London NW3 5EN).

At 15:59 I received an email notification stating that my parcel had not been delivered, with no reason provided. I then called your customer

[Sturgeon Macbeth @MacbethSturgeon]

@uk_dhl Subject: Formal Complaint – Failed Parcel Delivery & Poor Customer Service (Shipment no. 60120215177732)

Dear DHL eCommerce UK Ltd Customer Services,

I am writing to lodge a formal complaint regarding the handling of my parcel (Shipment number: 60120215177732), which I had …

[Sturgeon Macbeth @MacbethSturgeon]

@uk_dhl You customer services portal does not send - I tried every option but it just does not send the message - how can this be?

[Sturgeon Macbeth @MacbethSturgeon]

@Ed_Miliband Let’s be honest Ed, Angela’s Kayak moment was your Bacon Sandwich moment 🤷‍♂️😂

[Sturgeon Macbeth @MacbethSturgeon]

@IsraeliPM @SenJoniErnst Did they also see Elvis, a flying Saucer and Farther Christmas 🤬