Second time dealing with this in the past 2 years, this time it's on one of my alts instead of my main. What's it going to take for legitimate players to feel safe? I have over 25,000 hours played on my main alone, this can't keep happening to their core players. @JagexSupport
@LavineOSRS@JagexSarnie@JagexLight@JagexTyran@JagexTwisted@JagexGoblin Gaslit to no end, they still don't believe their system can make mistakes therefore they haven't put any resources into manual reviews. Shame this continues to keep happening. Best of luck to you & everyone affected by this horse shit.
@OldSchoolRS Please put more resources into addressing the false bans. It's insane that those affected have to resort to posting on X for a glimpse of hope that something might be done. Radio silence for nearly a year+ is unacceptable.
@JagexAyiza In before today is the day the release the player support blog early with false bans being addressed only for it to be an april fools joke, somehow that wouldn't surprise anyone. Please address the false bans and stop ignoring/shunning every person who brings up the topic.
@RooK_OSRS@OldSchoolRS yeah, though what I'm saying is that I hope that the specific things (false bans in particular) don't get ignored when the full entire blog does get released. This has been a subject that tends to get avoided & little information disclosed.
@HeyJeronimo@sqtcDads@RsChroniclesYT@JagexSupport Sad part is those of us who are in the boat of having a false temporary offence is the worry that if a mistake that has already happened once, happens again then it escalates to permanent. Customer support on their behalf is automated and negligent. No human interaction at all.
@sqtcDads@RsChroniclesYT@JagexSupport & even then who knows if their "support" system that handles ban appeals is anything other than automated. lot of people claiming false bans, regardless of how many are true false bans or not it's pure negligence on their behalf not having a human customer support option. π€·ββοΈ
@sqtcDads@RsChroniclesYT@JagexSupport What I find interesting is that multiple people mention getting these false bans after a break/not playing actively, which is intriguing to think that might be a cause for these false flags. Nonetheless there's no human support beyond the appeal sadly.
https://t.co/tbR4sYPvRB
@JagexNox if only we had this type of competence from people at jagex in the customer support department, then we would really be cooking. gz on the pb though king.
@yemarz@Jagex@JagexSupport typical copy paste reply from jagex support. it's just so pathetic for a company of their standing to have players like yourself, myself & so many others begging for customer support on twitter. in their eyes they can't be wrong so why waste time/resources for human support.
It's been almost 6+ months now and customer support for false bans are still non existent. Trying to get any answers/help in this field is literally like a lottery system, you have better odds getting an onyx from a gem bag. @JagexSupport@JagexTrident@JagexTwisted@OldSchoolRS
@OldSchoolRS Are we ever going to get a response regarding false bans? It's been forever, no support, no answers. Such a shame to see all of these poor decisions being made for such a great game that so many people adore. Here's to hoping, not likely though.
@EVScapeOfficial not a solidified fix, definitely makes it more obscure and annoying to do which is a positive thing. hopefully it discourages this type of service offered that doesn't reflect the intended playstyle of ironman mode as a whole.