Melissa

[Melissa @Mahaaaalo]

@ArgosHelpers hello, I ordered something to pick up from store, but I've realised I've ordered the wrong colour. So I no longer need it. Can you get it returned for me? I haven't picked it up yet

[Melissa @Mahaaaalo]

@thetrainline I think we've sorted it out now, thanks for your help

[Melissa @Mahaaaalo]

@thetrainline hi, my mums train is https://t.co/DP1TtZhwWh says to get train directly before or after,but the one we need her to get is a few trains https://t.co/IgZQPHZf0B that ok? She's elderly with a stoma and undergoing cancer treatment so we want her on the quickest journey

[Melissa @Mahaaaalo]

@thetrainline It was booked through Trainline, so would you be able to assist?

[Melissa @Mahaaaalo]

@thetrainline Today, 13th March. Her 2pm train was cancelled this morning.

[Melissa @Mahaaaalo]

@thetrainline Ok, could you please let me know what train she could get on? As I mentioned the trains directly before the cancelled one aren't suitable for her. I'd like her to get on the 13:01 train instead of the 3 trains after that (her original journey is 14:00) is that ok?

[Melissa @Mahaaaalo]

@thetrainline Yes, when she booked the tickets the assistance was booked with it I believe

[Melissa @Mahaaaalo]

@ThreeUKSupport hi, I need some help with my account. Since upgrading a while back I've not really been able to access my account online, whenever I do it says I don't have an active plan/line. I pay for my own contract and my daughters.

[Melissa @Mahaaaalo]

@ThreeUKSupport Affordable mobiles

[Melissa @Mahaaaalo]

@ThreeUKSupport hello, since starting a new contract with Three in March (I did have a previous one, kept same number)I've not been able to log into my online three account/apps. Whenever I try it says my account is now closed. Can't access's any three rewards or anything.

[Melissa @Mahaaaalo]

@ThreeUKSupport Same number, trying to log in-would I need to re-register?

[Melissa @Mahaaaalo]

@ThreeUKSupport Hi,upgraded through a 3rd party but stayed with Three,but because I didn't directly upgrade through Three I had to transfer my number to a different sim and then back to Three as I wanted to keep my original number. So it's still my original number. Hope that's not too confusing

[Melissa @Mahaaaalo]

@thetrainline hi, could you tell me if the 19:30 London Euston train to Preston is still running ok on Tuesday 7th May?

[Melissa @Mahaaaalo]

@BarnardosRetail hello, I'd like to make a complaint, is there an email I can contact or anything like that?

[Melissa @Mahaaaalo]

@AvantiWestCoast @Christerphurr @thetrainline The service was disgusting, passengers sat on the floor, including a heavily pregnant lady. I stood the whole time whilst holding my newborn. £100+ spent on tickets for the pleasure!

[Melissa @Mahaaaalo]

@AvantiWestCoast @Christerphurr @thetrainline Excuse me?! So on a train that's full to the brim of passengers and luggage that space is meant to be left free even when there's no wheelchair user? A member of staff actually put our pram there. We are fully aware that area is meant for wheelchair users and will move for them

[Melissa @Mahaaaalo]

@ArgosHelpers hi, could you look into my package that was meant to be delivered yesterday please? It just didn't turn up, no contact or anything.

[Melissa @Mahaaaalo]

@withplum hi, I'm trying to re-link my bank account with plum, whenever I try and do it it days there's technical difficulties and to try again? I'm with Lloyds. This has never happened before.

[Melissa @Mahaaaalo]

@AvantiWestCoast @Christerphurr Thank you for your help, I booked my tickets through the Trainline app, will I have to get the refund through them or will I automatically get it through Avanti as I'm on an Avanti train?