@lucybosher Hi Lucy, we're really sorry to hear this. We have confirmed we would be more than happy to send you another pair at no additional cost, and we're so sorry for the inconvenience this has caused. Errors do happen and we're constantly trying to improve. We appreciate the feedback.
@mneylon Hi Michele, we're sorry to hear this. As we have checked our system and it shows the last email you received was on black Friday, could you please send us a DM with a screenshot of the email received so that we can look into this further? Thank you.
@lwilliamsjones@ASA_UK hi Lloyd, we're so sorry this has happened. We will get the photo changed as soon as possible so that it is showing the correct slippers as we'd never want you to think we're falsely advertising our mahabis!
@cafesociety1982 @Hermesparcels hi there, we're so sorry to hear this. this is feedback that we will pass on internally, and we're sorry if you have had a bad experience.
@starmanuk hi, unfortunately, there are a handful of countries we aren't able to ship to at the moment, and Canada is one of them. but please don't get cold feet. Sign up to our emails, and we will be in touch if things change.
mahabis slippers, created for modern living, are designed with a perfect blend of form and function to bring a feeling of easy sophistication to your home.
every pair of mahabis is made using the finest quality materials and unique colour combinations.
mahabis. welcome home.
@fuelgrannie@marindatanow hi there, unfortunately in this case this pair of mahabis were defective, and therefore the customer was sent a replacement order. this is not something we usually see and it will always be taken seriously.
@janet_rainford all our mahabis have a sturdy sole so that if you were to step into your garden/patio/terrace the slippers would work well. and maybe a even short trips to the shop. 🌻
@Andy_Dalts oh no we're sorry to hear this. please do pop us an email to [email protected] and a member of our support team would be happy to look into this for you.
@loztino hi Lawrence, apologies it is not allowing us to send a DM. Please can we ask you to email us at [email protected] with your order number so that we can help resolve this!