@hotelsdotcmfail @AngelsFletch@hotelsdotcom Better Business Bureau. They kept sending me to higher priority as well. Also promising me a manager would call me.
@hotelsdotcom “After continued dissatisfaction” and 4 months. @bbb_us finally helped me get my full refund. If anyone is still seeking theirs don’t give up!
@chabbott@hotelsdotcom You can’t. It’s impossible. After 4 months of continued calling to their 1800#, speaking in circles I received my credit from March. I had to contact the BBB. They ended up being the ones who could get in contact with them. Good luck.
@RicksCuttingRm@hotelsdotcom@HiltonHotels@Radisson Go to the BBB. After 4 months of fighting with them, hours of phone calls, media, etc. the Better Business Bureau came through for me. Please don’t let them cheat you out of your money.
@jen_szn@leeste16@hotelsdotcom Keep pushing. I finally got help when I went to the Better Business Bureau. You can also try to dispute it with your credit card. I tried everything and finally after 4 months I received my 1900 back. Good luck!
@Bould2007Jones@hotelsdotcom Go to the Better Business Bureau. After 4 months I finally received my refund. Letting BBB be the middle man. Good luck. Don’t let them steal your money!
@TimmyClutch@hotelsdotcom I finally received a full refund after I went to the BBB. Don’t give up. They are not entitled to your money. My booking was cancelled in March. Keep pushing.
@AppVehFin @winston_garth@hotelsdotcom I have contacted @HiltonHotels and they have been fantastic. They let me know @hotelsdotcom never paid them for my booking. Hilton hasn’t received a penny nor my capital one cc. https://t.co/6pJ2QJkBjR is stealing our money. I’ve contacted @FOX5Atlanta about this.
@MaiShedd@hotelsdotcom I’ve know, it’s such terrible customer service. All they do is repeat the same templated answer. I’ve got to wait a while then if they haven’t refunded you since March! Hope they do the right thing and give you your money back soon
@WhiteCollarQPAS @AppVehFin @winston_garth@hotelsdotcom I have contacted the hotel in which we were supposed to stay. The GM said they never received payment for my stay. I’m entitled to a full refund. @HiltonGardenInn they have been awesome. @hotelsdotcom is who is holding my money. Promised a return call everytime I call.
@karmarbro@hotelsdotcom Same! I also have an email stating they will refund me the whole amount back to my CC. @hotelsdotcom please help me. My amount is almost 2,000. I have tried to be patient. It’s been 65+ days. I would even take 1/2 the amount now!