Mark Turner

Serving independent retail businesses for over four decades, he has a passion for helping independent retailers succeed.

[Mark Turner @MakeHappyRetail]

@elonmusk Bullshit! North of 70% recent inflation is due to increased margins, you know capitalism.

[Mark Turner @MakeHappyRetail]

@SpeakerMcCarthy You lied! Not once did Biden obstruct, he (and Pence who you failed to mention) turned the documents in. They did not lie, refuse to turn them in, they turned them in.

[Mark Turner @MakeHappyRetail]

@FallingAwake6 @wayneRu56 @PapiTrumpo https://t.co/28nmV2Sq57

[Mark Turner @MakeHappyRetail]

Tesla's Third Largest Shareholder Calls For the Ouster of Elon Musk as CEO. https://t.co/rDEPcFeY2X

[Mark Turner @MakeHappyRetail]

Tesla is on the way to becoming the MyPillow of cars https://t.co/KEqqltfaw4

[Mark Turner @MakeHappyRetail]

@wayneRu56 @PapiTrumpo Just wait until Twitter becomes as irrelevant as #TruthSocial

[Mark Turner @MakeHappyRetail]

@PapiTrumpo https://t.co/L1NbKZNLNJ

[Mark Turner @MakeHappyRetail]

@elonmusk, Elon Musk go away, don’t come again any other day.

[Mark Turner @MakeHappyRetail]

4 Trends that Will Reshape the Small Business Landscape in 2022 and Beyond https://t.co/TJD6yN3Nsf

[Mark Turner @MakeHappyRetail]

How Happy Employees Help You Get Ahead https://t.co/TtVY1JR67O

[The Retail Advisor @advisor_retail]

Grab this opportunity and share the love.... There are some amazing shops out there with great Customer Service!

[Mark Turner @MakeHappyRetail]

Thankfulness, gratitude must come with action to be useful.

[Shep Hyken @Hyken]

Be polite and show respect. Say please, thank you, and let your people know you appreciate their hard work.

[Mark Turner @MakeHappyRetail]

#CustomerExperience takes many forms.
@CheckpointSys #LP @American_Retail https://t.co/0PUByjjs7I

[Mark Turner @MakeHappyRetail]

Wow, what a concept! Focus on the Customer, why didn't I think of that...

[Shep Hyken @Hyken]

Get crazy. Come up with wild ideas that focus on your customers. You might find one that works – or gets you great publicity.

[Tony Johnson - CX Consultant + Trainer + Speaker @The_TonyJohnson]

The ability to deliver quality and speed are not mutually exclusive ideas. No matter your industry, you can deliver excellence, ease, and timeliness at the same time.

#CustomerService #EmployeeExperience #Quality #Productivity #Speed #Restaurants #Retail #Hospitality #Focus

[Mark Turner @MakeHappyRetail]

@billquiseng Employees must be empowered to put themselves in each interaction. Something that #TraderJoes does well at.

[Mark Turner @MakeHappyRetail]

@ServiceRecipe Love it @ServiceRecipe, it is okay even good to take it personally.

[Shep Hyken @Hyken]

Recognize that a satisfied customer (& employee) isn't a loyal customer. This is a big mistake many companies make; thinking that they want satisfied customers. Focus on being better than satisfactory – better than average.

[Mark Turner @MakeHappyRetail]

You are what you do, not what you say you'll do. - Carl Gustav Jung

[Shep Hyken @Hyken]

Anybody can be okay – average. It is the excellent people and the excellent companies that are willing to do the extra things necessary to not have just satisfied customers, but LOYAL customers!