@British_Airways Hi Kit, thats not really good enough. I also received a private message on twitter from BA saying an agent would get in touch with me but obviously they havent....!?
@British_Airways can you please provide an email address for group booking complaints. It wont let me do this on your website and I am fed up of calling your offices!
@British_Airways Hi Karen, I still need assistance I have still heard nothing back from BA regarding my complaint submitted over a week ago!! Reference 21916052 and spent over 3 hours on the phone to your offices yesterday!
@ElleMorgan5@British_Airways@ElleMorgan5 well after spending 2 hours on the phone to lovely Steve I was told that the complaints department are just a bit busy but I will get a response one day, they can’t give me a time frame, but hopefully one day. @British_Airways
@British_Airways I have just been on hold for this long only for you to disconnect my call!! It has now also been 7 days since i logged my complaint online with no response (case ref 21916052) 🤬🤬🤬