Marina Manarin

[Marina Manarin @ManarinMarina]

@westelm Thank you, but I have already spoken to customer support, but they are unable to connect me to a supervisor unless supervisor agrees to take the call?! Please DM me on how I can speak to upper management about this issue

[Marina Manarin @ManarinMarina]

@westelm this outdoor table bough 8 month ago got cracks all over it. Called customer service, replacement was approved, new order number confirmation received, now 2 weeks later they cancel the order, takes back the approval, management denies approving this request.

[Marina Manarin @ManarinMarina]

@KarenQuant4 @westelm Yes it is! Had it for less then 8 months, barely used it, then noticed it cracked all over. For the price I expected it to last longer and would hope @westelm would stand behind their merchandise, but seems this is not the case. #westelm

[Marina Manarin @ManarinMarina]

@westelm Thank you, however I spoke to customer service for over an hour and they were not able to connect my call to a supervisor or a manager due to the supervisor refusing to take the call and review this issue. What kind of customer service is this?!

[Marina Manarin @ManarinMarina]

@MissFannon @BelleViewES Totally messed up the color days and thorough it was a blue day lol