Dr. Manas Tiwari

GP, racetrack medic, gym go-er, do joint injections. Views are my own but you should agree because I’m fabulous! No-one knew who I was until I put on the mask.

[Dr. Manas Tiwari @ManasTiwari101]

@thetrainline That’s great- thank you!

[Dr. Manas Tiwari @ManasTiwari101]

@thetrainline hello
Our train from Glasgow to Liverpool has been cancelled and we got stuck at Preston, but your WhatsApp says that because we bought advanced singles we aren’t entitled to a refund even though there’s no way to reach our destination- which is my cousin’s wedding.

[Dr. Manas Tiwari @ManasTiwari101]

@thetrainline We had to get 2 Ubers to get us from Preston to Liverpool as none of the trains were running.

[Dr. Manas Tiwari @ManasTiwari101]

@thetrainline Hi- no we weren’t able to complete the journey!

[Dr. Manas Tiwari @ManasTiwari101]

@thetrainline Sorry done properly this time!

[Dr. Manas Tiwari @ManasTiwari101]

@thetrainline Done- thanks- hopefully you can get this leg refunded. Not ideal being told you aren’t entitled to a refund for a train that gets cancelled mid way through the journey then you have to spend £75 on an uber to get to your destination!

[Dr. Manas Tiwari @ManasTiwari101]

@thetrainline we are probably now going to have to get an Uber so we don’t miss the wedding. At least they’re reliable… even if we will be almost 2 hours late getting there!

[Dr. Manas Tiwari @ManasTiwari101]

@thetrainline Clearly this is suboptimal. Can’t refund via transpennine express as you sold the tickets. Have booking reference and details if you need them.
Non refundable tickets even though the train gets cancelled? Can you assist please?

[James Steen @BMA_James_Steen]

If you have £100, I take £45 off you, and then give you £25 back, would you call it even?

And how would you respond if I were to go about telling everyone “I gave her £25 already, she’s just being greedy now”, and continuously pretend that the £45 I took never happened?

🤔

[Dr. Manas Tiwari @ManasTiwari101]

10/10

Can you please contact me to see if this can be improved before they land at JFK?

[Dr. Manas Tiwari @ManasTiwari101]

@British_Airways
Tweeting about a missed connection and an experience that hasn’t been good so far.
My parents are currently mid flight. They had booked assistance through the airport and due to a delayed flight from Glasgow to LHR they missed their connection at Heathrow.
1/n

[Dr. Manas Tiwari @ManasTiwari101]

9/n

Please make no mistake, this has almost ruined their cruise. They will be lucky to make it to the ship before it sails from Vancouver and not miss the cruise entirely. It has added significant stress to an experience that was meant to be pleasurable.

[Dr. Manas Tiwari @ManasTiwari101]

8/n
This also means they have to spend the night of 12/09/2025 travelling between two airports in New York, rather than in the hotel room which they had booked. This will be an uncomfortable and highly suboptimal experience for my elderly parents.

[Dr. Manas Tiwari @ManasTiwari101]

7/n
This meant that they are unable to go to the hotel which they had booked for the night before their cruise, necessitating cancellation their our room booking (which is still pending as the Cruise company are closed).

[Dr. Manas Tiwari @ManasTiwari101]

The flight to JFK lands at approximately 10pm and the outbound flight from Newark is at 8.15am on 13/09/2025.
The planned flight was meant to arrive in Vancouver (their destination) on 12/09/2025 at 18.55. Instead it arrives at 11.20 on 13/09/2025.

[Dr. Manas Tiwari @ManasTiwari101]

5/n

There is now an overnight stop over in New York. They were not offered any accommodation for this. So BA are making a 75 year old lady with severe knee arthritis and a 79 year old man with cognitive impairment stay in the airport overnight.

[Dr. Manas Tiwari @ManasTiwari101]

4/n

Additionally when I called BA customer service I was told there was a system outage so they would not even be able to access the booking. So far I have tried calling customer services three times in total this evening.

[Dr. Manas Tiwari @ManasTiwari101]

3/n

sorting out the travel between the two airports themselves with their luggage, when my parents both usually require wheelchair assistance through the airport. This was clearly entirely suboptimal.

[Dr. Manas Tiwari @ManasTiwari101]

2/n

My father struggles to walk and is unable to climb the stairs to an aircraft. They have been told that not only would they need to get through JFK airport themselves, they need to change airport to Newark.

[Dr Luke Craddock @DrLukeCraddock]

Doctors currently earn £18.62 an hour, they are asking for £22.67 an hour. Their assistants get paid £24.45 an hour.

How can @wesstreeting defend paying doctors less than their assistants?