A thread about how @Hyatt turned our Memorial Day Saturday into hours of anxiety, extra hours on the road, and then closed the case with apathy and lack of ownership 🧵
@Hyatt 8/ Two loyal customers. One ruined relationship. Zero accountability. @Hyatt this is how you treat members? Case number CAS6339669 if anyone wants to look it up.
@Hyatt 7/ I’m a service industry advocate and chronic people pleaser. In explaining my situation I was met with the most apathetic @Hyatt customer service reps I’ve chatted with in my life. They acted like they just didn’t believe me, and definitely didn’t care.