Mangold Consultancy

Mangold Consultancy, providing crisis management, media training and corporate communications. #crisiscomms #reputationmanagement #mediatraining
#ciprproud

[Mangold Consultancy @MangoldConsults]

@HMRCcustomers Yes but as per my previous tweet I did that yesterday was on hold for 2 hours and then the phone hung up. Seriously, is this the best you can offer?

[Mangold Consultancy @MangoldConsults]

@HMRCcustomers I've just spent 2 hours on hold to you. The holding music suddenly stopped and the line went dead. I am 🤬. I've tried to do what I need to online but can't get that to work either. How do I contact you? #hmrc @HMRCpressoffice @HMRCgovuk @JimHarraHMRC

[Mangold Consultancy @MangoldConsults]

@HMRCcustomers Yes, I've changed it. I can't see any other places to change it on line. This still remains unresolved. What next?

[Mangold Consultancy @MangoldConsults]

@HMRCcustomers I've done this already. I've updated my address in the system but you are still sending post to my old address. I literally do not know what to do next. Please tell me how to resolve this.

[Mangold Consultancy @MangoldConsults]

@HMRCcustomers I'd rather that not discuss this on Twitter. Could you please DM me.

[Mangold Consultancy @MangoldConsults]

@HMRCcustomers I am trying to make you aware of a change of address.

[Mangold Consultancy @MangoldConsults]

@HMRCcustomers @HMRCcustomers
I've just spent 2 hours on hold to you. The holding music suddenly stopped and the line went dead. I am 🤬. I've tried to do what I need to online but can't get that to work either. How do I contact you? #hmrc
@HMRCpressoffice @HMRCgovuk @JimHarraHMRC

[Mangold Consultancy @MangoldConsults]

.@VodafoneUK .@VodafoneGroup #Vodafone Day 2 of waiting over 1 hour for your customer service team to answer the phone. Unbelievable.

[Mangold Consultancy @MangoldConsults]

@MOTSI_MABUSE Words fail me. Absolutely horrific.

[Mangold Consultancy @MangoldConsults]

@SamsungUK #samsung Is there a problem with your website at the moment? Tried Chrome and Edge and neither will accept payment for a product and even Paypal link doesn't work?

[Mangold Consultancy @MangoldConsults]

Oh my god.

[Jess Phillips @jessphillips]

This is absolutely terrifying

[Mangold Consultancy @MangoldConsults]

Hi @nationaltrust . Trying to find available dates to visit Cliveden but whenever I go onto Eventbrite they're booked up. What days do you release tickets please? Thanks in advance #NationalTrust

[Mangold Consultancy @MangoldConsults]

Weekend reading has arrived. #accessallareas .@marcusryder been looking forward to this for while now!🧐

[Mangold Consultancy @MangoldConsults]

@marcusryder @LennyHenry @Nmozz @MetroUK @cathynewman @c4news You are literally everywhere today! Brilliant!

[Mangold Consultancy @MangoldConsults]

.@Google .@GoogleUK is there a problem with Gmail in the UK?

[Mangold Consultancy @MangoldConsults]

@marcusryder Great read Marcus, thank you.

[Mangold Consultancy @MangoldConsults]

📢 The word in the bazaars tonight is that tomorrow's (Wednesday) .@thetimes has an exclusive two-page news spread on an alleged black-op to cover up the BBC's behaviour in connection with Bashirgate and THAT interview with Princess Diana. #bbc #exclusive

[Mangold Consultancy @MangoldConsults]

Please support this incredible and really important charity.

[Gemma Oaten @gemmaoaten]

We @SEEDhull need your support 🙏 As the pandemic continues, those coming to us desperate for eating disorders support is on the increase...yet our funding is on the decrease. The system is failing them. Please help us to never let them down & donate 👉 https://t.co/3AVggpVdaX

[Mangold Consultancy @MangoldConsults]

Huge congratulations .@marcusryder. So well deserved.

[Marcus Ryder @marcusryder]

Personal News: I've been awarded an MBE for services to Diversity in the Media. Honoured to be recognised but most of all grateful to the people who nominated me and made it happen, you know who you are - THANK YOU!
PS I'm the other Marcus on the list :)
https://t.co/k7rU6yQuR2

[Mangold Consultancy @MangoldConsults]

.@DecathlonUK #decathlonuk #customerservicefail ordered products online, day b4 delivery order was 'refunded' with no explanation. CS email said nothing they could do. Went to Reading store, products unavailable, shop assistant couldn't have been less helpful. #terribleservice