Manoj Mallikarjunappa

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[Manoj Mallikarjunappa @Manoj260396]

4+ MONTHS. One motor insurance claim. Multiple escalations. Still no settlement.

Sharing my experience with @ICICILombard because even after going through their grievance process, IRDAI and the Insurance Ombudsman, I am still waiting after they agreed to settle it

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[Manoj Mallikarjunappa @Manoj260396]

@ICICILombard Based on my experience, I would strongly advise customers to think twice before choosing @ICICILombard.

A claim taking 4+ months, repeated follow-ups, an agreed settlement, and then no meaningful response is not the kind of customer experience anyone should have to go through.

[Manoj Mallikarjunappa @Manoj260396]

4+ MONTHS. One motor insurance claim. Multiple escalations. Still no settlement.

Sharing my experience with @ICICILombard because even after going through their grievance process, IRDAI and the Insurance Ombudsman, I am still waiting after they agreed to settle it

🧵👇

[Manoj Mallikarjunappa @Manoj260396]

I am not asking for special treatment.

I am asking @ICICILombard to:

Confirm the agreed settlement in writing.
Confirm the settlement amount.
Confirm remaining formalities.
Complete the settlement without further delay.

I have already waited more than 4 months.

[Manoj Mallikarjunappa @Manoj260396]

@ICICILombard — I have one simple question:

If you agreed to settle my claim during the Ombudsman hearing, why have you still not provided the written settlement confirmation or responded to my follow-ups?

Claim: MOT17561214