Oliver Maples

[Oliver Maples @MaplesOliver]

@airtransat @SamuelLarochel Would recommend not flying - customer service is a joke

[Oliver Maples @MaplesOliver]

@airtransat @agphunter Worst customer service of all time

[Oliver Maples @MaplesOliver]

@airtransat still waiting two days later.

[Oliver Maples @MaplesOliver]

Wait time ‘approximately two days’ #whatajoke

[Air Transat @airtransat]

@chrisr1980 Make sure you request to ''Talk to an agent''.

[Oliver Maples @MaplesOliver]

@airtransat your customer service sucks

[Oliver Maples @MaplesOliver]

@airtransat @chrisr1980 This doesn’t work - still no reply

[Oliver Maples @MaplesOliver]

@airtransat @rebeccafelgate @nettelambert @airtransat - yeah except you don’t pick up the phone and drop everyone’s calls. We need compensation. #terribleservice

[Oliver Maples @MaplesOliver]

@airtransat @keelyymullane @airtransat - ‘response times somewhere around 48 hours’ ABSOLUTELY USELESS

[keelyymullane Ⓥ @keelyymullane]

@airtransat been on hold for nearly 4 hours today, 3 hours yesterday with no luck to get a credit on my flight today as I tested positive for COVID yesterday morning.

[danatomashevych @danatomashevych]

@airtransat how can I reserve space for my pets if the phone line is forever on hold and just eats my money until i can't call you anymore, and there's no one from your customer service to talk to? I have 3 pets and need to reserve space ASAP. Please, help

[Chris Riverso @chrisr1980]

@airtransat Your Facebook app is useless. No one would get back to me. Tried 3 times.

[Chris Riverso @chrisr1980]

@airtransat I have tried calling your customer service line and it continues to just hang up on me. Your Facebook messenger team isn't responding either I need to speak to a human. Your customer service is terrible.

[Oliver Maples @MaplesOliver]

@airtransat still waiting

[Oliver Maples @MaplesOliver]

@airtransat you changed my travel itinerary without my consent. I require you to contact me immediately. I wont spend my entire vacation on hold waiting for your terrible customer service. I filled out a form, messaged on both messenger services. 24hrs later I’m still waiting.

[Air Transat @airtransat]

@MaplesOliver If you require immediate assistance, you must contact us by phone where the current wait time is 1h45. Please note our contact center is open 24/7. / Jonathan

[Oliver Maples @MaplesOliver]

@airtransat @airtransat - I was on hold for that long yesterday and was disconnected. Absolutely disgraceful.

[Oliver Maples @MaplesOliver]

@airtransat still no response to my issue.

[Oliver Maples @MaplesOliver]

@airtransat @airtransat - yes I messaged YESTERDAY. I also spent 90 minutes on hold for the phone to hang up. ‘Response times up to 48hrs’ is SHOCKINGLY BAD. Your customer service is disgraceful. I expect compensation or intend to review avenues for legal action.

[Oliver Maples @MaplesOliver]

@airtransat - worst customer service I’ve ever experienced. You changed my flight from Sunday to Monday (when I work) - I cannot change the booking online - nobody has answered the customer service line - I used the messenger service last night - still no response a day later.