The real issue isn’t just being charged twice. It’s being told to wait 7 business days while you’re already on holiday. Not everyone has thousands of francs available to cover an airline’s billing mistake. Duplicate charges affecting travellers should be handled urgently, not through a standard refund process. @SwissAir
This was the only help offered by @SwissAir after charging us CHF 1,700 twice. “Submit a refund request and wait 7 business days.” Please escalate this and resolve it urgently.
@SwissAir You took CHF 1,700 twice for the same booking. We’re on holiday with our family and your chat support only says “wait 7 business days.” This is a duplicate charge, not a refund request. Please resolve this immediately.
@LeonChaland If people want open and unrestricted devices, they already have Android. Let users choose, and leave iOS as it is. I hope this level of freedom exists in EU
@jewiss@LelloucheNico We need to remove this kind of people who don't understand technology and want to open the door to messed up things, and that is what they call security 🤣