Marie Cross

First Impression Training is wholly focused on keeping your frontline staff FIT for business, by helping them deliver remarkable customer service on the 'phone!

[Marie Cross @MarieCross_FIT]

No thought given to the customer experience here. Wonder what steps Amazon took with the driver and the customer??

[DayWalkerEm @DayWalkerEm1]

Honestly wtf @AmazonUK this is how your delivery driver delivered a Xmas present! We were home! No need to throw it like he did at all

[Marie Cross @MarieCross_FIT]

Been a long time since I've posted here - did you miss me?😀

[Marie Cross @MarieCross_FIT]

I've been shortlisted in CXMStars™ 2025 - Top CX Influencers, nominated by CX Magazine. Please vote for me here https://t.co/G5iWjSU71X find my profile and click on the VOTE button (registration req'd) and then allocate your 5 points to me. Thank you so much for your support.

[Marie Cross @MarieCross_FIT]

Massive shout out to Adriana & Magdalena at @NatWest Spalding branch, for being true Brand Ambassadors & real GEMs (Going the Extra Mile) What a crying shame that we can’t say the same about our experience with Business Banking Online 😡 (complaint letter to follow)

[Marie Cross @MarieCross_FIT]

@kittykatkent @PeterWanless I’m at a loss to understand how this devastating act could possibly have been allowed to happen, especially in our county & especially after the stark lessons we should’ve learned from all those other heartbreaking child abuse cases that have gone before. Sleep tight sweet Alfie.

[Marie Cross @MarieCross_FIT]

@swarovski I’d like to give a massive shout out to your Manager Angel in Peterborough store. I was heartbroken that my VERY sentimental Swarovski necklace had broken while trying to get a knot out - not fixable according to my jeweller but she did it! Awesome customer service 🙏

[Marie Cross @MarieCross_FIT]

Check out my latest article: ✨What does a giraffe have to do with remarkable customer service? https://t.co/2UnN4aZpoz via @LinkedIn

[Marie Cross @MarieCross_FIT]

@MsLoloJ Be proud - he’s a superstar!

[Marie Cross @MarieCross_FIT]

Massive big-up to Ben at Guest Relations @premierinn demonstrating ‘remarkable’ (Purple Cow) customer service today. Ticked every box when it comes to what we teach here in FIT about CX - a true Brand Ambassador & proof that your PEOPLE are the vital differentiator! #BeMoreBen

[Marie Cross @MarieCross_FIT]

Check out my latest article: 🛑 PUBLIC HEALTH WARNING 🛑 https://t.co/AzK0JzerIP via @LinkedIn

[Marie Cross @MarieCross_FIT]

Check out my latest article: The Power of Positive Self Talk https://t.co/tS6UsrJ1dX via @LinkedIn

[Marie Cross @MarieCross_FIT]

Check out my latest article: 21 Daily Disciplines for an AMAZING 2023 https://t.co/w2XX3298m0 via @LinkedIn

[Marie Cross @MarieCross_FIT]

Check out my latest article: Who Hides Behind The Mask? https://t.co/aqE8wHYBye via @LinkedIn

[Marie Cross @MarieCross_FIT]

Check out my latest article: SELF CARE - A LIFESAVER FOR BURNOUT! https://t.co/zuhJwZ7MsD via @LinkedIn

[Marie Cross @MarieCross_FIT]

Our hearts are overflowing with pride here at FIT HQ - here’s why….. https://t.co/rl66Q5nJwW

[Marie Cross @MarieCross_FIT]

Check out my latest article: Don't be a Martyr - Presenteeism ISN'T a good thing! https://t.co/O7JBEJ6HQS via @LinkedIn

[Marie Cross @MarieCross_FIT]

Shame on you @HamptonByHilton (Leeds) Still no reply from 3 emails re: an awful customer experience, dreadful communication & a pack of lies to cover up your poor service. Picked the wrong customer to upset here, I can assure you 😡

[Marie Cross @MarieCross_FIT]

Check out my latest article: Happiness vs Success: Chicken or Egg? https://t.co/7WeIGddipG via @LinkedIn

[Marie Cross @MarieCross_FIT]

Did you know that we've been nominated for the Customer Choice Award at this years UK Business Awards?
Can we rely on your support?
All you have to do is click the link https://t.co/xWQKcrMnHj find our logo (First Impression Training) and rate us out of 10.
Thank you so much :)

[Marie Cross @MarieCross_FIT]

Next week is #LearningatWork Week and this year’s theme is LEARNING UNCOVERED.

We'll be sharing our own Purple Cow Wow's every morning next week as we UNCOVER a LEARNING tip of the day, through our ABCDE bitesize video training sessions (3 min watch).
https://t.co/kG4ogDrRd4