@youtoozsupport I have emailed you and you have told me to wait until the end of the week and then contact you again for a replacement/refund even though parcel can no longer be tracked. This is a limited edition now out of stock item that I have already been waiting for since January.
@youtoozsupport I received no update or email from Evri to tell me my parcel had been delivered to the pick up station. I was tracking this on the Evri app and my parcel never showed as having left the depot. I have been chasing this with You Tooz and Evri for the last 2 weeks
tracking number from their system. This is terrible customer service. After pre ordering in January I have not received my order. I have contacted your email support numerous times only to be told the package was still in transit when it appears it had been delivered but tracking